SNEHAL DESHMUKH

• Product Owner (Orders & Post-Orders): Owned backlog for order editing, refunds, adjustments, subscriptions; aligned roadmap with PDM; delivered recurring orders and refund optimization (reduced handling time by 20%).
• Business Analyst (Cart, Checkout, Promotions, RFQ): Authored user stories for unified checkout, promotions engine, and RFQ workflows (submission, approvals, finalization). Improved RFQ turnaround by 30%.
• Chatbot/Agentic AI: Partnered with engineering and product teams to explore agentic AI use cases for commerce assistance (e.g., automated order status, quote updates, and promotions queries), reducing support dependencies and improving customer self-service.

Application Assistance (Chatbot)

• Developed chatbot assistance for Deloitte applications using Microsoft Adaptive Cards.
• Created prompts and documentation, reducing production support tickets.
• Partnered with Architecture, Dev, and QA teams across the SDLC.

US R&D (Tax Credits Platform)

• Gathered requirements via workshops & interviews; translated into user stories, acceptance criteria, and mockups.
• Produced project docs (charters, WBS, release notes) ensuring knowledge continuity.
• Facilitated Scrum ceremonies and collaborated with UX to prepare wireframes and prototypes.

• Completed the FS-RI training program, acquired knowledge and skills relevant to financial services reinsurance.
• Developed a business case and program aimed at improving vehicle information management digitally; this initiative focused on enhancing services and warranty-related details management for improved efficiency and accuracy.

• Led requirement gathering and analysis for insurance clients (Private Motor & Commercial).
• Authored BRDs, FSDs, SRS, and product manuals to capture business and technical needs.
• Created user stories & use cases, and showcased solutions in client demos.
• Supported UAT and functional testing; conducted API testing using Postman.