Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic
Snehal Gangan

Snehal Gangan

Mumbai

Summary

Dynamic Technical Key Account Manager with proven success at Qtech Software Pvt. Ltd, adept at fostering client relationships and driving revenue growth through effective upselling strategies. Skilled in project management and negotiation, I excel in delivering tailored solutions that enhance customer satisfaction and business profitability.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Technical Key Account Manager

Qtech Software Pvt. Ltd
Mumbai
04.2022 - Current
  • Established strong relationships with clients through regular communication and follow-up activities.
  • Monitored competitive activities within assigned accounts and communicated findings to management.
  • Maintained a deep understanding of client products and services in order to effectively promote them.
  • Conducted meetings with clients to discuss their objectives, challenges, and strategies.
  • Created presentations for key stakeholders regarding progress updates or proposals for new initiatives.
  • Managed the relationship between internal teams and external customers.
  • Provided training sessions for customers on how best utilize the company's products or services.
  • Negotiated contracts with customers that balanced customer requirements with business objectives.
  • Sought out opportunities for upselling additional products or services to existing customers.
  • Developed and implemented key account plans to meet customer needs and increase company profitability.
  • Identified new opportunities for growth within existing accounts, as well as potential new customers.
  • Coordinated cross-functional teams for successful execution of projects related to large scale accounts.
  • Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
  • Identified new business opportunities and leads for key clients.
  • Utilized CRM tools to analyze key account data and generate reports for internal and external stakeholders.
  • Managed the onboarding process for new key accounts, ensuring a smooth transition and immediate value realization.

Senior Software Tester

Qtech Software Pvt. Ltd
Mumbai
07.2020 - 03.2022
  • Analyzed system specifications and developed functional tests for validating features against customer requirements.
  • Identified, documented, and tracked defects in defect tracking system.
  • Assisted in developing process improvements within the QA team.
  • Developed and implemented test plans, strategies, schedules, and standards for software testing.
  • Performed root cause analysis on failed builds or broken deployments in order to determine underlying causes.
  • Documented processes and procedures for repeatable use by QA team members.
  • Provided technical guidance to junior testers during various phases of development cycles.
  • Reviewed requirements documents to create detailed test cases and data sets.
  • Collaborated with developers to identify complex issues associated with product functionality or performance.
  • Performed thorough regression testing when bugs were resolved.

Software Tester

Qtech Software Pvt. Ltd
Mumbai
06.2019 - 06.2020
  • Reported defects found during testing in a clear and concise manner.
  • Verified functionality of new features and bug fixes by running manual tests.
  • Provided feedback on usability issues encountered during testing sessions.
  • Performed regression testing after bug fixes or code changes were implemented.
  • Conducted system integration testing for various components of the application.
  • Analyzed product requirements, user stories and design documents to create effective test strategies.
  • Tested web application compatibility and performance to recommend cross-browser compatibility improvements to web development team.
  • Met project scope and delivery dates by planning optimal testing schedules.
  • Managed multiple projects simultaneously while adhering to tight deadlines set by management.
  • Collaborated with developers and other stakeholders to identify areas for improvement in the software.
  • Created detailed reports outlining the status of all tested applications at the end of each cycle.

Business Analyst and Software Tester

Vista Rooms
Mumbai
07.2015 - 05.2019
  • Working with teams of user interface, project management, development, and testing, backend developers, and designers for developing the system.
  • Strong knowledge of the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
  • Creating and executing test cases based on project specifications.
  • Effectively interacting with the Team Lead to provide timely and accurate results.
  • Recommending and implementing new features to enhance user experience in the existing product.
  • Reporting defects for executed test cases.
  • Passionately working towards enhancing project knowledge of self and the team.
  • Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.

Education

Bachelor of Engineering - Information Technology

Thadomal Shahani Engineering College
Mumbai, MH
May 2015

Higher Secondary - Science

Patkar Varde College of Arts and Science
Mumbai, MH
May 2011

Skills

  • Account management
  • Project management
  • Client onboarding
  • Client relationship building
  • IT support
  • Key account management
  • Effective customer upselling
  • Relationship building
  • Key account planning
  • Customer training
  • Customer relationship management
  • Company and customer expertise
  • Leadership
  • Skilled negotiation
  • Value-based selling
  • B2B/B2C account management

Accomplishments

  • Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of project delivery..

Languages

English
First Language
Marathi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Certification

  • Diploma in Manual Software testing
  • PMP Certification (Pursuing)

Timeline

Technical Key Account Manager

Qtech Software Pvt. Ltd
04.2022 - Current

Senior Software Tester

Qtech Software Pvt. Ltd
07.2020 - 03.2022

Software Tester

Qtech Software Pvt. Ltd
06.2019 - 06.2020

Business Analyst and Software Tester

Vista Rooms
07.2015 - 05.2019

Bachelor of Engineering - Information Technology

Thadomal Shahani Engineering College

Higher Secondary - Science

Patkar Varde College of Arts and Science

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Snehal Gangan