Snehal Hissal
Bengaluru
Summary
Experienced Senior Technical Consultant with over 7+ years of dedicated support for a range of Conga products, resolving complex issues and delivering proactive solutions to ensure customer success. Specialized expertise and certification in Conga CLM and CPQ.
Overview
8
8
years of professional experience
Work History
Senior Technical Consultant
Conga
Bengaluru
04.2022 - Current
- Providing technical support & assistance to customers/partners and my team on Quote to Cash (Q2C), CLM, CPQ, Asset Management, XAC and other products of Conga.
- Collect and understand the business requirements/issues of the customer and supporting the solution on Conga Products like CPQ, CLM and Approvals and other cloud computing capabilities like Salesforce and Azure.
- Worked with High Value Clients like RACQ, Boston SC, Ecolab, Service Now, GSK, Siemens, and many more as an account assigned engineer and ensured they do well in the market on Conga solutions.
- Conducted trainings for internal team and creating instructional materials, KB articles for Conga knowledge base which enhances the knowledge centric support for both internal and external stakeholders.
- Prepared the run sheets to tackle intermittent issues and one time production issues to ensure productive support for our customers in such scenarios.
- Took part in new-hire strategies, work towards the new-hire enablement and mentor them on the department processes related to specialized expertise.
- Evaluated existing systems architecture, recommending upgrades or modifications, as needed based on analysis findings and by collaborating within internal Teams.
- Increased client trust and maintained long-term relationships through exceptional communication and problem-solving skills.
Technical Consultant
Apttus-Conga
Bengaluru
06.2018 - 03.2022
- Providing technical support & assistance to customers/partners and my team on Quote to Cash (Q2C), CLM, CPQ, Asset Management, XAC and other products of Conga.
- Using business and technical skills to manage customer tickets/incidents, coordinate meetings, calls and deliverables, and interpreted trends and patterns for reporting.
- Maintaining clear and transparent communication with both internal stakeholders and customers throughout the resolution process.
- Handling and managing customer expectations effectively, as well as providing regular updates regarding troubleshooting and resolution action plans.
- Demonstrated a strong ability to handle these responsibilities by effectively utilizing Salesforce ticketing systems and internal case portals.
- Collaborating closely with various internal teams such as Implementation, Cloudops, Product, and Engineering teams, to ensure seamless communication and coordination to address customer inquiries and issues promptly which resulted into increased client trust and maintaining long-term relationships.
SVC Information Developer
Hewlett Packard Enterprise
Bengaluru
12.2015 - 04.2018
- Working as a SVC Info Developer and Technical Consultant for applications, and to L4 Application Support and Maintenance in .Net as well as Microsoft Solution Environment.
- Estimated work hours and tracked progress using internal workday tools.
- Coordinated with senior colleagues in deployments and maintenance of new software, feature upgrade processes and fixes.
- Involving in various aspects of project management, including architecture, supply chain, maintenance, and support.
- Resolving and Rectifying server side, SQL related incidents & issues via Ticket Handling tools to enhanced support for clients by working as a Team.
Education
Bachelor of Engineering - Computer Engineering
PRMCEAM, Amravati Maharashtra
Amravati, India05-2011
Skills
- Written and Verbal Communication
- Conga Products
- Software Support & Maintenance
- Salesforce/Azure cloud based applications
Accomplishments
- Awarded as Customer Champion 2x
- Received multiple customer satisfaction surveys
Timeline
Senior Technical Consultant
Conga
04.2022 - Current
Technical Consultant
Apttus-Conga
06.2018 - 03.2022
SVC Information Developer
Hewlett Packard Enterprise
12.2015 - 04.2018
Bachelor of Engineering - Computer Engineering
PRMCEAM, Amravati Maharashtra
Similar Profiles
Brennan WilkieBrennan Wilkie
Salesforce & ISV Partner Account Manager at CongaSalesforce & ISV Partner Account Manager at Conga
Emily GoodsonEmily Goodson
Director, Partner Development at CongaDirector, Partner Development at Conga
Lindsay WeimerskirchLindsay Weimerskirch
Sr. Sales & Business Development Manager at CongaSr. Sales & Business Development Manager at Conga