ARUN B
Senior Technical Consultant
Singapore
Summary
Seasoned ServiceNow Technical Consultant with 4 years of hands-on experience in implementing and customizing ServiceNow solutions. Proficient in all aspects of the ServiceNow platform, including configuration, development, and integration. Demonstrated success in delivering high-quality solutions to meet client needs, optimizing workflows, and improving business processes. Skilled in translating business requirements into technical solutions, with a focus on enhancing efficiency and user experience.
Overview
2
2
years of professional experience
11
11
Certifications
Work History
Senior Technical Consultant
Veracity Consulting
6 2023 - Current
- Led a government project for one year, managing end-to-end processes from client story refinement to delivery, overseeing case creation, system interface, data migration, user access, universal search, and workspace configurations, and utilizing ServiceNow for testing and project management to deliver high-quality solutions on time and within scope.
Technical Consultant
Veracity Consulting
1 2023 - 6 2023
- Spearheaded the full-cycle deployment of the ServiceNow GRC application suite, enhancing governance, risk management, and compliance capabilities for Digibank, Malaysia.
Technical Consultant
Veracity Consulting
08.2022 - 01.2023
- Spearheaded the comprehensive setup and implementation of Integrated Risk Management (IRM) and Audit Management systems for GXS Bank, ensuring compliance with stringent regulatory standards.
Technical Consultant
Veracity Consulting
7 2022 - 08.2022
- Spearheaded ITSM and ITAM optimization initiatives within managed services framework, driving operational excellence.
Project Engineer
Wipro
9 2020 - 7 2022
- Engineered a bespoke 'Form Engine' for streamlined catalog item creation on service portals, integrated ServiceNow with Azure AD for user management, and optimized space utilization by transferring attachments to Azure blob storage and purging post-migration.
Education
Bachelor of Technology - Computer Science
College of Engineering, Perumon
Kollam, KeralaHigher Secondary Education -
Boys HSS, Punalur
Kollam, KeralaSkills
Client Communication
Team Management
Requirement Analysis
Written and Communication
Certification
Certified Implementation Specialist – Hardware Asset Management
Timeline
Technical Consultant
Veracity Consulting
08.2022 - 01.2023
Senior Technical Consultant
Veracity Consulting
6 2023 - Current
Technical Consultant
Veracity Consulting
1 2023 - 6 2023
Technical Consultant
Veracity Consulting
7 2022 - 08.2022
Project Engineer
Wipro
9 2020 - 7 2022
Bachelor of Technology - Computer Science
College of Engineering, Perumon
Higher Secondary Education -
Boys HSS, Punalur
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