Snehal More

• Facilitated communication between different departments resulting in improved collaboration among teams.
• Developed and implemented strategic plans to achieve company objectives.
• Produced thorough, accurate and timely reports of project activities.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Developed and implemented long-term strategic plans to ensure organizational growth and sustainability.

. Prepared pricing and quotations as per customer request.

. Created export-related documents for the Timey shipment.

. Effective communication with team members to get work done for the smooth functioning of exports.

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• Developed a system for tracking inventory and ordering supplies as needed.
• Maintained up-to-date knowledge of company products and services.
• Collaborated with management on developing strategic plans for achieving business goals.
• Implemented new procedures or systems to improve efficiency within the organization.
• Facilitated interdepartmental communication by attending meetings or providing updates.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Proposed or approved modifications to project plans.
• Implemented quality control measures to uphold company standards.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Compiled and maintained records of customer accounts and invoices.
• Processed customer orders accurately and efficiently in accordance with established procedures.
• Handled incoming calls from customers regarding inquiries or complaints.
• Resolved customer issues promptly and professionally while adhering to company policies and procedures.
• Reviewed all incoming emails from customers, responded appropriately and escalated complex queries where necessary.
• Responded to customer issues to provide immediate resolution and improve retention.
• Provided administrative support to the back office staff including filing, photocopying, faxing and data entry.

• Processed customer orders accurately and efficiently in accordance with established procedures.
• Resolved customer issues promptly and professionally while adhering to company policies and procedures.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.