Snehal Patil
Asst. Operations Manager
Bangalore
Summary
Experienced Program and Operations Manager skilled in managing functional operations and projects related to service delivery. Advanced understanding of organizational strategies, financial management, procurement and contracting. Accomplished and goal driven executive offering more than 5+ Years' extensive experience with Business Operations Management.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Assistant Manager - Operations
WizKlub Learning Pvt Ltd (A Unit of Infinity Learn), Bengaluru
Bangalore
04.2018 - Current
- Monitored employee productivity and optimized procedures to reduce costs.
- Assisted in recruiting, hiring and training of team members.
- Supervised operations team to support operational excellence and excellent customer service.
- Strengthened Instructor Network and strategies to drive Instructor engagement and boost session experience.
- Developed loyal and highly satisfied Instructor base through proactive management of team customer service strategies.
- Impact Business Out from 5% to 13% improvement in conversion
- Identified program obstacles and communicated possible impacts to team. Leveraged project management processes and automation tools to define and execute projects.
- Provided program management expertise in lean Six Sigma strategies and practices and execution.
- Participated in pilot tests and revised programs based on feedback and results.
- Maintaining the Pool of Conversion leads for Batch Renewal
- Managing and Releasing Instructor Payment
- Conducting Performance Audits of Instructor & Student Database
Senior Operations Executive
ISTAR Skill Development Pvt. Ltd, Bengaluru
Bengaluru
04.2017 - 02.2018
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Increased process compliance through performance optimization strategies and efficiency improvements.
- Planning, directing, managing, and coordinating day-to-day training activities in the Training Centres Pan India
- Evaluated suppliers to maintain cost controls and improve operations. Drove team of 5 members to boost engagement to achieve aggressive departmental targets.
- Payroll and attendance management.
Executive Assistant
AN APPRAISER GROUP, Bengaluru
Bengaluru
12.2010 - 03.2015
- Assisting the MD, Directors of Technical and Operation Department, EHS( Environmental Health & Safety) Department.
- Organized and coordinated conferences and monthly meetings.
- Preparation of Confidential Letters, Agenda, Power point presentations and various Weekly, Monthly Reports.
- Used advanced software to prepare documents, reports and presentations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Facilitated training and onboarding for incoming office staff.
- Payroll and attendance Management
- Processed travel expenses and reimbursements for executive team and senior management group.
Education
Bachelor of Engineering - Electronics & Communication Engineering
VTU University
Belgaum 08.2007 - 05.2010
Skills
Operations Management
Certification
Alison Certified Executive Assistant
Timeline
Assistant Manager - Operations
WizKlub Learning Pvt Ltd (A Unit of Infinity Learn), Bengaluru
04.2018 - Current
Senior Operations Executive
ISTAR Skill Development Pvt. Ltd, Bengaluru
04.2017 - 02.2018
Executive Assistant
AN APPRAISER GROUP, Bengaluru
12.2010 - 03.2015
Bachelor of Engineering - Electronics & Communication Engineering
VTU University
08.2007 - 05.2010
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