Summary
Overview
Work History
Education
Skills
Awards & Recognition
Timeline
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Snehal Shinde

Snehal Shinde

Senior Team Leader
Pune

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Work History

Senior Team Leader

Allstate
Pune
04.2021 - Current
  • Managing multiple underwriting teams of total 17 team members for auto and property business insurance lines
  • Supporting transformation initiatives to eliminate waste, reduce handoffs and increase BOT processing coverage
  • Handled 5 critical transitions that boosted business growth in India discovering better ways of working by driving innovations and process improvement ideas through problem solving sessions
  • Supporting various initiatives across RMBC division to improve customer experience
  • Conducting sessions and acting as a mentor for future skills development for RMBC employees
  • Driving various activities to improve employee engagement

Team Leader

Allstate
Pune
10.2018 - 04.2021
  • Managed two underwriting teams of auto and property insurance with team size of respectively 5 and 10 people
  • Collaborated with upstream and downstream processes for smoother and timely end to end processing
  • Enabling teams to lead and contribute to their fullest potential to achieve business goals through huddles, floor walks, sit along and coaching
  • Demand and capacity management through effective cross utilization

Lead Continuous Improvement

Allstate
Pune
07.2017 - 09.2018
  • Provide Tailor solutions - Identify opportunities in business areas and enable business to improve
  • Develop CI training content and capability building program – Modifications in training content according to the business needs
  • Conduct CI boot camp and ongoing training - Train leaders and managers on continuous improvement tools and methodologies
  • Provide feedback in coaching sessions through leadership practices observations and create action plan accordingly
  • Support root cause problem solving - Train frontline employees on root cause problem solving and coach leaders to facilitate sessions
  • Develop CI sustainability approach – Drive Change management to sustain over period and become the part of business culture
  • Facilitate CI sustainability reviews and follow-up support - Continue to support leaders to sustain and analyze the improvements
  • Develop CI leadership development programs

Specialist

Allstate
Pune
12.2015 - 06.2017
  • Endorsement processing for Auto business lines
  • Verify agent provided proofs, process discounts and coverages on auto/property policies

Analyst (US Payroll)

ADP Private Limited
Pune
06.2012 - 12.2015
  • Manage workflow to ensure all payroll transactions are processed accurately and timely
  • Quality checks for garnishment calculations, year-end reporting, and manual check processing

Senior Process Executive

Infosys BPO LTD
Pune
07.2010 - 05.2012
  • Diagnostic testing of British Telecom line requests and routing it to the respective teams for resolutions

Education

Bachelors of Arts - English Literature - Grade A

Shivaji University
Kolhapur
07.2007 - 06.2010

HSC -

Chhatrapati Shivaji College
Satara
06.2005 - 03.2007

SSC -

BMC School
Mumbai
06.2004 - 03.2005

Skills

People Management

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Awards & Recognition

  • Best Team Awards (Allstate) - Insurance Ops Group (Q4'19 & Q3'21)
  • Pace Setter Award (Allstate) - Best Leader
  • Change Agent of Quarter - Allstate - Q3'17

Timeline

Senior Team Leader

Allstate
04.2021 - Current

Team Leader

Allstate
10.2018 - 04.2021

Lead Continuous Improvement

Allstate
07.2017 - 09.2018

Specialist

Allstate
12.2015 - 06.2017

Analyst (US Payroll)

ADP Private Limited
06.2012 - 12.2015

Senior Process Executive

Infosys BPO LTD
07.2010 - 05.2012

Bachelors of Arts - English Literature - Grade A

Shivaji University
07.2007 - 06.2010

HSC -

Chhatrapati Shivaji College
06.2005 - 03.2007

SSC -

BMC School
06.2004 - 03.2005

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Snehal ShindeSenior Team Leader