Snehasish Roy
Bangalore
Summary
Compassionate and inspiring IT leader with over 17 years of experience in IT infrastructure and operations, out of which 9 years in Energy Sector (Oil & Gas). Proven track record in managing complex IT services within Global Capability Centers (GCCs) and leading high performing teams to deliver safe, secure, reliable, and cost-effective IT solutions.
Strong believer in performance, discipline, and simplification to ensure team is set-up for success. Led change management initiatives to successful completion, while championing global IT regulatory standards and industry best practices.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr Manager IT Operations
Shell India
01.2023 - Current
- Led IT operations and service delivery for a business unit managing SaaS licenses, infrastructure, applications, and managed service contracts close to $10 million.
- Accountable for ensuring ITSM best practices and governance are followed to ensure the uptime of business-critical applications used for regulatory Scope 1 and Scope 2 emission reporting.
- Led numerous go-live deployments from inception to completion. This involved a comprehensive and structured approach to ensure seamless transitions and minimal disruptions.
- Implemented sourcing strategies that align with business portfolio objectives, focusing on cost reduction, quality enhancement, and supplier diversification.
- Spearheaded strategic initiatives for application portfolio simplification and standardization that resulted in OPEX savings of $1 million.
- Consecutive 10 QoQ successful reporting, without any major incidents or downtime- recognition and appreciation from SVP
- Reduced SaaS license costs by 25% through better governance.
- Reduced outsourcing, managed services costs by 40%.
- Improved team leadership score by 20 points, year over year.
Service Integration Manager
Shell
Bangalore
01.2018 - 12.2022
- Company Overview: Shell has in-house SIAM capability.
- Delivered ITSM solutions that address the people, process, and technology aspects of business solutions within IT infrastructure and service management.
- Led the operational landscape and service integration of end-user technologies, such as Messaging, O365, request management, and incident management, for Shell businesses consisting of approximately 55,000 users across 25+ countries.
- Manage IT suppliers to ensure new end-user technologies are seamlessly introduced into the Shell environment, supported within the agreement levels, and deliver business value.
- Served as Product Owner for Data & Insights, leading the deployment and gathering requirements for multiple dashboards, including My IT Asset, UX Heatmap, and Client Asset Refresh.
- Spearhead the successful adoption of Microsoft Teams for users as the Change Lead.
Service Integration Analyst (ITSM- Request and Catalogue Management)
Shell
02.2016 - 12.2018
- Developed and optimized processes for managing service requests.
- Worked as a Scrum Master to migrate the Service Catalogue from the in-house tool to SNOW.
Situation Manager
Franklin Templeton Investment
01.2015 - 01.2016
- Managed incident service restoration and coordinated efforts across multiple teams
- Reported on KPIs and SLAs regularly
Change Manager (ITSM- Service Transition)
DXC Technologies
01.2014 - 01.2015
IT Analyst
TCS
01.2010 - 01.2014
L1 Technical Support
Wipro Technologies
01.2007 - 01.2010
Education
Bachelor of Business Administration -
3 years Polytechnic Diploma -
Petro Chemical Engineering
Skills
- Service Delivery Management
- IT Governance
- Infrastructure Management
- Application Management
- IT Operations
- Team Leadership
- Mentoring
- Stakeholder Engagement
- Financial Management
- Supplier Management
- Customer Success
- ITIL Practices
- Change Management
- ADKAR Framework
Certification
- ITIL V3 Expert and ITIL 4 MPT
- DevOps Foundation
- Service Integration and Management Foundation
- COBIT Foundation
- Certified Scrum Master
Timeline
Sr Manager IT Operations
Shell India
01.2023 - Current
Service Integration Manager
Shell
01.2018 - 12.2022
Service Integration Analyst (ITSM- Request and Catalogue Management)
Shell
02.2016 - 12.2018
Situation Manager
Franklin Templeton Investment
01.2015 - 01.2016
Change Manager (ITSM- Service Transition)
DXC Technologies
01.2014 - 01.2015
IT Analyst
TCS
01.2010 - 01.2014
L1 Technical Support
Wipro Technologies
01.2007 - 01.2010
Bachelor of Business Administration -
3 years Polytechnic Diploma -
Petro Chemical Engineering