Atul Kumar
Dehradun
Summary
Results-driven Branch Sales Manager experienced in driving sales growth and managing branch profitability. Delivered significant contributions through effective client relationship management, team leadership, and strategic sales implementation. Committed to embracing new challenges while demonstrating strong work ethic and adaptability.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Branch Sales Manager - Sr. Manager
Bandhan Bank Ltd
Dehradun
12.2023 - 03.2026
- Develop and manage branch portfolio to ensure consistent business growth.
- Implement sales promotion plans to achieve revenue and profitability targets.
- Lead and mentor the branch operations team to enhance productivity.
- Maintain strong relationships with corporate and retail clients.
- Led sales team to achieve branch targets and enhance customer relationships.
- Analyzed market trends to identify opportunities for product promotion and growth.
- Coordinated marketing campaigns to attract new clients and retain existing customers.
Personal Banker Authorizer (PBA)
HDFC Bank Ltd.
Haridwar
08.2022 - 12.2023
- Acted as the primary point for customer service, resolving queries and complaints to enhance customer satisfaction.
- Guided customers in selecting suitable financial products and services.
- Acted as primary point for customer service; query resolution, and complaints.
- Resolved customer inquiries and issues promptly to ensure retention.
- Processed transactions accurately and efficiently for customer satisfaction.
- Manage wealth portfolios and ensure audit & compliance standards.
- Collaborated with team members to streamline customer service processes, improving overall service experiences.
- Addressed customer inquiries and issues promptly, contributing to customer retention.
Customer Service Officer (CSO/OH)
Axis Bank Ltd.
Amroha
08.2015 - 08.2022
- Supervised overall branch operations, administration, and compliance.
- Managed customer service, query resolution, and wealth portfolio management.
- Led and motivated team members to achieve business and operational targets.
- Conducted AOF processing, audit preparations, and branch reporting.
- Consistent recognition for sales and operational performance (TTP Awards, RNR Programs).
- Educated clients on banking products and services to enhance their experience.
- Established trustful relationships with customers through effective communication skills.
- Resolved customer issues in an efficient and timely manner.
- Managed daily operations of the Customer Service Department.
Corporate Agency Manager
HDFC Life
Joya ,Gajraula, Amroha
04.2014 - 08.2015
- Bancassurance Division
- Coordinated marketing initiatives to promote insurance products among clients.
- Established effective communication channels between internal teams and external partners and clients.
Education
MBA - Finance & Marketing
Greater Noida Institute of Technology
Greater Noida 04.2009 - 03.2011
BBA -
Chaudhary Charan Singh University
Meerut 04.2006 - 03.2009
HSC - Commerce
U.P. Board
Gajraula 04.2005 - 03.2006
SSC - Commerce
U.P. Board
Gajraula 04.2003 - 03.2004
Skills
- Retail Banking Solutions
- Banking operations
- Sales operations
- Business development
- Channel management
- Client relationship management
- Customer retention
- Portfolio development
- Service delivery management
- Risk Management
- Team Leadership & Performance Management
- Team management
- MS Office (Word, Excel, PowerPoint)
Certification
- NISM-Series-V-A: Mutual Fund Distributors Certification
- IRDA: Insurance Regulatory and Development Authority
Disclaimer
I hereby declare that all the information mentioned above is true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 05/07/88
- Marital Status: Married
Languages
English
Advanced
C1
Hindi
Proficient
C2
Timeline
Branch Sales Manager - Sr. Manager
Bandhan Bank Ltd
12.2023 - 03.2026
Personal Banker Authorizer (PBA)
HDFC Bank Ltd.
08.2022 - 12.2023
Customer Service Officer (CSO/OH)
Axis Bank Ltd.
08.2015 - 08.2022
Corporate Agency Manager
HDFC Life
04.2014 - 08.2015
MBA - Finance & Marketing
Greater Noida Institute of Technology
04.2009 - 03.2011
BBA -
Chaudhary Charan Singh University
04.2006 - 03.2009
HSC - Commerce
U.P. Board
04.2005 - 03.2006
SSC - Commerce
U.P. Board
04.2003 - 03.2004