SUNDARAM LAL
Ranchi
Summary
Banking professional with ~4 years of experience at HDFC Bank, specializing in client acquisition, relationship management, and revenue generation. Proven track record in driving business growth through cross-selling, liability products, and customer engagement. Currently leading branch operations with strong exposure to customer lifecycle management and process optimization. Seeking to transition into B2B sales to leverage expertise in client handling, negotiation, and revenue growth.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Operations Head / Relationship Manager
HDFC Bank Ltd
Ranchi
06.2022 - Current
- Managed and grew a portfolio of retail and SME clients, driving revenue through cross-selling and upselling
- Generated new business through referrals, field visits, and relationship networks
- Built strong relationships with business clients, improving retention and repeat business
- Identified sales opportunities within existing customer base, increasing wallet share
- Promoted banking products including CASA, deposits, and third-party offerings
- Collaborated with internal teams to ensure smooth onboarding and service delivery
- Converted customer interactions into sales opportunities, enhancing revenue contribution
- Ensured compliance and smooth branch operations while maintaining high customer satisfaction.
Education
MBA - Marketing And Finance
ICFAI IBS
Pune, India 07.2020 - 04.2022
BBA - Finance
Bharti Vidyapeeth University
Pune, India 05.2017 - 01.2018
Matriculation -
Sunbeam Suncity
Varanasi 03.2015 - 06.2017
Skills
Sales & Business Development
- B2B Sales
- Client Acquisition
- Lead Generation
- Cross Selling & Upselling
- Revenue Growth
Relationship Management
- Key Account Management
- Client Retention
- Stakeholder Engagement
Banking & Financial Products
- CASA & Liability Products
- SME / Business Clients
- Retail Banking Solutions
Operational Exposure
- Process Optimization
- Compliance Handling
- Customer Experience Management
Websites
VALUE I DELIVER
- Drive client acquisition through relationship-led selling and referrals
- Generate revenue via cross-selling of financial products
- Build and manage long-term relationships with SME and business clients
- Identify business opportunities within existing customer base
- Improve customer retention and engagement
- Convert service interactions into revenue opportunities.
KEY ACHIEVEMENTS
- Consistently achieved and exceeded sales targets across multiple quarters
- Recognized as a strong performer in cross-selling and client acquisition
- Successfully expanded customer portfolio through relationship-driven sales
- Improved customer retention through proactive engagement and service.
Key Certifications
- NISM Certification
- IRDA
- Digital Marketing
- AI for Marketing & Sales
ADDITIONAL INFORMATION
- Languages: English, Hindi
- Tools: MS Excel, CRM Systems
- Strengths: Communication, Negotiation, Relationship Building.
What I Help Companies Do
- Drive business growth through relationship management and client engagement
- Identify and capitalize on revenue opportunities within existing customer base
- Build and maintain strong relationships with customers and stakeholders
- Improve customer retention through proactive service and solution-oriented approach
- Enhance customer experience by aligning needs with relevant financial solutions
- Support branch/business performance through effective client handling and coordination
Timeline
Operations Head / Relationship Manager
HDFC Bank Ltd
06.2022 - Current
MBA - Marketing And Finance
ICFAI IBS
07.2020 - 04.2022
BBA - Finance
Bharti Vidyapeeth University
05.2017 - 01.2018
Matriculation -
Sunbeam Suncity
03.2015 - 06.2017