Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sneha Koya

Hyderabad

Summary

IT professional experienced in analyzing and leading the development of technology projects for a large public sector Client in alignment with business, operational and compliance requirements. Experience includes analyzing current functionality, gathering new requirements and being a liaison between the users, business and technical teams.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Analyst at TCS

Price Governance, GEHC
08.2023 - Current
  • Requirement Gathering from the Business users and defining scope and objectives
  • Creating BRD's and Mock-ups for the requirements
  • Connecting with the Architects and Designers on the requirements.
  • Facilitate Daily Scrum, Sprint planning, Sprint Demo, and sprint retro meetings
  • User acceptance testing before handing over the requirements to the Business
  • Drafted reports on company financial metrics to assess successes and account for deficiencies.
  • Met with stakeholders to establish favourable business relationships and support mutually beneficial interests.

Business Analyst at TCS

Deal Guidance, GEHC
04.2020 - 10.2023
  • Laid the project road map planning and strategy related activities
  • Led the Pros AI model for Deal guidance to get AI recommendations for pricing
  • Worked on creating Adoption and utilisation metric creation for the Business metrics
  • Worked in Waterfall and Agile environment
  • Managed team of 20 plus members to implement the migration project
  • Managed and communicated the risks and escalations to the Client

Senior Analyst and Team Lead at TCS

Convera
08.2018 - 04.2020
  • Facilitated Joint Analysis and Design Sessions for requirement gathering for various clients
  • Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases
  • Provided Production support for Online Applications and Batch Programs
  • Tracking and managing the defects that come from the UAT and Production environments
  • Helping team members in addressing their issues and develop their functional and technical skills
  • Monitoring the team performance and making sure that the there are no Service Level Agreement violations

Support Analyst at TCS

Western Union
06.2016 - 08.2018
  • Resolved major incidents (SEV1 & SEV 2) within the time limit without breaching SLA's * Major contribution in Stabilizing the Project by doing reconciliation of several accounts
  • Resolved nearly 1600+ incidents till date
  • Provided Permanent fixes for bugs in production
  • Following Incident management Process (By maintaining regular updates on incidents, uploading all supported documents in incident)
  • Involved in decommission of One huge interface and replacing it with small new interfaces thereby resolving complexity of one interface into several small interfaces
  • Key Resource in Month End reconciliation by reconciling several accounts and providing Users root cause of discrepancies in account.
  • Involved in Unit testing and supported Lower environment issues at time UAT Testing

Education

Bachelor Of Technology - Electronics And Communications Engineering

RVR And JC College of Engineering
India
05.2016

Skills

  • Project planning and execution
  • Team Building and Leadership
  • Worked in Waterfall and Agile methodologies
  • Systems Integration
  • Performance Management
  • Strong Analytical skills
  • User acceptance testing

Certification

  • Professional Scrum Master(||) certification
  • Python certification for Data science

Timeline

Business Analyst at TCS

Price Governance, GEHC
08.2023 - Current

Business Analyst at TCS

Deal Guidance, GEHC
04.2020 - 10.2023

Senior Analyst and Team Lead at TCS

Convera
08.2018 - 04.2020

Support Analyst at TCS

Western Union
06.2016 - 08.2018

Bachelor Of Technology - Electronics And Communications Engineering

RVR And JC College of Engineering

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Sneha Koya