Soef Ansari
Bhiwandi
Summary
Dynamic Sales Manager with a proven track record at The House of Abhinandan Lodha, excelling in driving sales conversions and enhancing team performance. Adept at problem-solving and fostering effective communication, I leverage my transition expertise to optimize processes and achieve organizational goals. Passionate about motivating teams to exceed targets and deliver exceptional results.
Overview
11
11
years of professional experience
Work History
Sales Manager
The House of Abhinandan Lodha
Mumbai
12.2024 - Current
- Managing client call centre operations through external vendor teams at the site.
- Handling vendor performance, daily productivity, and revenue delivery.
- Monitoring CAQ, lead quality, compliance, and call audits.
- Managing billing, reconciliation, and coordination with vendor and finance teams.
- Acting as the single point of contact between client (THAL) and call centre vendor.
- Driving sales conversions and continuous process improvement through reviews and coaching.
Manager
Kotak General Insurance
03.2022 - 12.2024
- Handle a diverse set of activities including Online Sales Team Management, out bound CC Compliance Management, Renewal Business, Online business strategy and analysis, Lead Planning, Designing Incentive Structure.
- Ensure delivery of services as per agreed Organizational SLA with internal teams and key stakeholders by building robust process module in the system.
- Work closely with Product and technology in automation of processes and controls for timely delivery of developments.
Unit Sales Manager
Aegis Global Service
02.2020 - 03.2022
- Bhartiaxa motor process had got ramp down from karvy so bhartiaxa clients appointed in aegis global service company.
- In new setup taken training for all the new employees of bhartiaxa process in aegis.
- In initial days have listen calls of all the new agent and coached them.
- Assigning KPI to the agents every first date of the month.
- Sharing performance and hygiene reports to the agent every day in the morning huddle.
- Managing a team of 12 Tele callers who are entitled to sell Motor insurance Products of Bhartiaxa general insurance.
- Making incentives file of agents and takes an approval from clients.
- Coached agents to take one and one session.
- (Bhartiaxa general insurance process)
Unit Sales Manager
Karvy Digiconnect
06.2019 - 02.2020
- Managing a team of 12 Tele callers who are entitled to sell Motor insurance Products of Bhartiaxa general insurance.
- Providing training and handholding of agents to achieve their daily and monthly target.
- Conducting interview for the candidate required for the process.
- Assigning target to the individual agent in first day of the month.
- Conducting 360, and one and one feedback session with agents to discuss their areas of improvement.
- (Bhartiaxa general insurance process)
Unit Sales Manager
ICICI LOMBARD GENERAL INSURANCE
07.2018 - 05.2019
- Managing a team of 10 Tele callers who are entitled to sell General Insurance Products of ICICI LOMBARD.
- Providing Training related to products to the entire team.
- Conducting Interviews for the new trainees before they join the team.
- Conducting Refresher for the agents in regards to their feedbacks and the area of improvement for each agent.
- Presenting Weekly Review for the entire team to the higher management and work on the feedback received.
- Assigning targets to the agents depending upon their tenurity and ensuring the agents achieve their respective targets.
- Announcing every sale of agent on entire floor for to motivate agents.
Team leader
Towards solution LLP
04.2018 - 07.2018
- Managing a team of 21 member.
- Handling a sales team Lead generation process of Real Estate.
- Assigning a target of agents on 1st of every month.
- Motivating people to achieve their DRR (Daily Run Rate).
- Appreciating daily achiever in morning huddle.
- Real time Apr monitoring and sharing in briefing.
- Weekly Review with higher management.
- Guiding Agent to achieve their performance and hygiene.
- Appreciating and rewarding to monthly achievers.
Team Leader
TATA BUISNESS SUPPORT SERVICES
04.2017 - 04.2018
- Managing a team of 17 Agents & 5 coordinators.
- Handling a sales team of Yes bank credit card process.
- Assigning a target of agents on last date of every month.
- Sharing their KPI and last month's KPI score start of the every month.
- Showing motivational video in morning huddle.
- Allocating KRA's for the process' team members.
- Conducting Drive Interviews for the process.
- Providing credit card training to new joiners.
Team Leader
INTELENET GLOBAL SERVICES
05.2015 - 04.2017
- Transition Management.
- Real time Analysis thereby tracking employee productivity.
- Allocating KRA's for the process' team members.
- Analyzing Reports.
- Providing training to new joiners about the process.
- Conducting Interviews for the process.
Education
BCOM -
BAMU. UNIVERCITY
AURANGABAD, MAHARASHTRA01.2017
12th -
NUTAN COLLEGE
SELU, MAHARASHTRA01.2012
10th -
K.B. SCHOOL
SELU, MAHARASHTRA01.2010
Skills
- Fast learner
- Quick grasping skills
- Greater span of control
- Flexibility
- speculation skills
- Good observer
- Great communicator
- Expert in working on different applications
- Problem-solving ability
- Cost-effective management
- Transition expert
- Efficient in handling team members
Accomplishments
- Best team leader award, 07/01/20 to 09/30/20, For achieving highest target achievement in Bhartiaxa MOTOR INSURANCE history.
- Best team leader, From the company of Real estate process of Ramrajya for the project ended July 2018.
- Best Team leader, 06/01/17 to 08/31/17, For the month of June, July & August 2017.
- Best Team leader, For the process for the quarter ended August 2017.
- Client recognition, For effective Transition management and ensuring smooth functioning of the process.
Hobbies and Interests
- Playing cricket
- Football
- Listening to music
Personal Information
- Date of Birth: 05/31/97
- Gender: Male
Languages
- Hindi
- Marathi
- English
- Hindi
- Marathi
Timeline
Sales Manager
The House of Abhinandan Lodha
12.2024 - Current
Manager
Kotak General Insurance
03.2022 - 12.2024
Unit Sales Manager
Aegis Global Service
02.2020 - 03.2022
Unit Sales Manager
Karvy Digiconnect
06.2019 - 02.2020
Unit Sales Manager
ICICI LOMBARD GENERAL INSURANCE
07.2018 - 05.2019
Team leader
Towards solution LLP
04.2018 - 07.2018
Team Leader
TATA BUISNESS SUPPORT SERVICES
04.2017 - 04.2018
Team Leader
INTELENET GLOBAL SERVICES
05.2015 - 04.2017
BCOM -
BAMU. UNIVERCITY
12th -
NUTAN COLLEGE
10th -
K.B. SCHOOL