Sofiya Jaiswal
Dombivli
Summary
Goal-oriented professional seeking to leverage skills in customer service, multitasking, and time management to enhance company productivity and reputation. Proven track record of delivering exceptional customer experiences and fostering positive relationships. Committed to continuous improvement and contributing to team success.
Overview
13
13
years of professional experience
Work History
Sr Customer Service Executive
Hexaware Technologies
Navi Mumbai
07.2020 - 05.2025
- Executed FADV process for outbound communications effectively.
- Conducted comprehensive research on company websites to obtain contact information.
- Performed verification calls for employment and DOT records on behalf of FedEx.
- Managed inbound calls for employment verifications and references efficiently.
- Achieved certifications recognizing exceptional dedication to the profession.
Customer Service Representative
Sutherland Global Service
Nami Mumbai
06.2019 - 03.2020
- Executed outbound calling process to engage potential customers.
- Scheduled technicians for customer appointments to ensure timely service.
- Collaborated with technicians to address and resolve customer requests regarding Direct Dish TV.
Senior Customer Service Executive
Capita India Pvt Ltd
02.2015 - 05.2019
- Issuing customers TV license as per request
- Solving customer queries in first instance
- Solving agent queries
- Trained in multiple process like web, emails, IVR Transcription
- Supervised the new joiners during their learning curve
Front Office Executive
JLL
Mumbai
07.2012 - 05.2014
- Managed inbound calls from candidates, vendors, and visitors to ensure efficient communication.
- Issued visitor IDs to vendors for seamless access.
- Provided daily data updates to management for informed decision-making.
- Assisted UK process clients with access cards and resolved various requirements.
- Conducted floor inspections to maintain optimal conditions and address needs promptly.
- Monitored employee access cards for reactivation following leave periods.
- Facilitated onboarding procedures for new joiners effectively.
Education
HSC -
MUMBAI
Vasai 02.2011
SSC -
MAHARSHATRA STATE BOARD
PUNE03.2009
Skills
- Customer service
- BGV process experience
- Employment verification
- Communication skills
- Process improvement
- Outbound calling
- Self motivation
Hobbies and Interests
- Travelling
- Reading books
- Listening to music
Disclaimer
I hereby state that the above information provided is correct and best of my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 01/25/93
- Marital Status: Married
Timeline
Sr Customer Service Executive
Hexaware Technologies
07.2020 - 05.2025
Customer Service Representative
Sutherland Global Service
06.2019 - 03.2020
Senior Customer Service Executive
Capita India Pvt Ltd
02.2015 - 05.2019
Front Office Executive
JLL
07.2012 - 05.2014
HSC -
MUMBAI
SSC -
MAHARSHATRA STATE BOARD