Sofiya Shuja
Delhi
Summary
Experienced holiday specialist with a flair for creating immersive travel plans for destinations like Vietnam, Kashmir, Manali, and Ladakh. Known for flexibility, problem-solving, and excellent coordination with clients and partners. Successfully handled diverse travel requirements, from solo trips to group tours, with ease and efficiency.
Overview
2
2
years of professional experience
Work History
Holiday Package Specialist
The Travelius
Delhi
01.2024 - 01.2025
- Created and customized travel itineraries for both domestic (Kashmir) and international (Vietnam) destinations, tailored to clients' budgets and travel preferences.
- Handled end-to-end booking processes including flights, accommodations, tours, and local transportation.
- Provided expert consultation on honeymoon, group, and family tours, especially for popular regions like Gulmarg, Pahalgam, Hanoi, Halong Bay, and Da Nang.
- Delivered exceptional customer service pre and post-travel, maintaining a high client satisfaction and retention rate.
Travel Consultant
Superclub Holidays
Delhi
06.2023 - 11.2024
- Specialized in curating and selling customized travel packages for popular destinations including Vietnam, Kashmir, Manali, and Ladakh.
- Designed detailed and personalized itineraries for families, honeymooners, solo travelers, and group tours, ensuring smooth and memorable experiences.
- Handled complete booking procedures, including accommodations, flights, sightseeing tours, and adventure activities.
- Maintained high customer satisfaction and repeat booking rate by delivering reliable and prompt post-sale support.
- Processed client documentation, invoicing, and follow-ups with accuracy and efficiency.
Education
BACHELORS OF COMPUTER APPLICATION -
JAMIA HAMDARD UNIVERSITY
New DelhiSkills
- Destination Expertise: Vietnam, Kashmir, Manali, Ladakh
- Itinerary Planning & Customization
- Client Consultation & Travel Advisory
- Domestic & International Package Designing
- Hotel, Flight & Transfer Coordination
- Vendor & Partner Relationship Management
- CRM & Lead Management
- Sales & Upselling Techniques
- Google Workspace, MS Office, Travel CRMs
- Excellent Communication & Problem-Solving
Accomplishments
- Awarded “Top Performer of the Month” three times at Superclub Holidays for exceeding sales and client satisfaction targets.
- Successfully managed a large group tour to Kashmir with 100% positive feedback.
- Recognized by clients for outstanding support and personalized planning.
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Holiday Package Specialist
The Travelius
01.2024 - 01.2025
Travel Consultant
Superclub Holidays
06.2023 - 11.2024
BACHELORS OF COMPUTER APPLICATION -
JAMIA HAMDARD UNIVERSITY
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