Sohail Khan

Sales Executive / Field Sales Executive

Paytm

June 2024 – Present

Handling B2B customer calling and merchant sales activities for Paytm products and services.

Responsible for generating leads, explaining product features, and converting potential customers into active users.

Managing field sales activities by personally meeting merchants, understanding their business requirements, and providing suitable Paytm solutions.

Convincing customers through effective communication, negotiation skills, and relationship-building techniques to achieve sales targets.

Maintaining regular follow-ups with customers and providing continuous support for better customer satisfaction.

Building strong long-term relationships with merchants through trust, transparency, and professional communication.

Became a trusted point of contact for customers, where merchants approach me for Paytm-related queries, suggestions, and solutions.

Worked on customer reactivation by reconnecting with inactive merchants and encouraging them to restart Paytm services.

Handling customer concerns and coordinating with internal teams to ensure smooth operations and quick resolution.

Maintained complete honesty and transparency while dealing with customers, ensuring a reliable and trustworthy customer experience.

Developed strong customer loyalty, resulting in repeat interactions and customers preferring my assistance for Paytm-related requirements