Sohail Memon
Mumbai
Summary
Senior IT Infrastructure professional with 20+ years of experience supporting IT environments across system administration, email platforms, networking, storage, and hybrid cloud. manage business-critical systems, and support geographically distributed users. Expertise in Microsoft 365, Windows Server, Active Directory, networking, and email security, with Azure Fundamentals (AZ-900) certification and solid understanding of hybrid cloud architectures.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior IT Infrastructure & Email Administrator
Company Name
Mumbai
03.2004 - Current
- Led end-to-end IT infrastructure operations including servers, email platforms, networking, storage, and user support.
- Administered Microsoft Exchange and Microsoft 365 environments, handling mailbox provisioning, shared mailboxes, distribution lists, and permissions.
- Performed email migrations, backups, PST imports/exports, and resolved complex mail flow and delivery issues.
- Configured and maintained email DNS records (MX, SPF, DKIM, DMARC) to improve security and deliverability.
- Managed Windows Server environments with Active Directory, DNS, DHCP, file services, and group policies.
- Supported remote users across multiple locations, ensuring high availability and minimal downtime.
- Implemented and managed file servers and NAS storage with role-based access control.
- Provided remote network administration, including firewall rules, VPN connectivity, and access point troubleshooting.
- Maintained detailed documentation, asset inventories, and operational procedures.
- Coordinated with cloud vendors, ISPs, and third-party service providers.
- Remote / Hybrid Environment
System & Network Administrator
Previous Company
- Supported Windows servers, desktops, email systems, and network infrastructure.
- Managed Active Directory users, groups, and security policies.
- Configured file servers, printers, and shared resources.
- Handled LAN setup, cabling, switches, and firewall configuration.
- Delivered remote and on-call support to ensure operational continuity.
- Enterprise IT Environment
IT Support / Technical Engineer
Earlier Company
- Assembled and deployed desktops, laptops, printers, and peripherals.
- Installed and supported Windows operating systems and productivity tools.
- Assisted with server maintenance, email support, and backups.
- Maintained IT asset records and supported audits.
Education
Diploma - Hardware And Networking Diploma
Saboo Siddik Polytechnic
Mumbai09-2000
Skills
- Email & Collaboration
- Microsoft 365
- Exchange Online Administration
- Mailbox Management
- Shared Mailbox Management
- Distribution List Management
- Outlook Support
- IMAP Email Services
- POP Email Services
- Email Migration
- Email Backup
- PST Management
- Email Security
- Spam Filtering
- Mail Flow Troubleshooting
- DNS for Email
- MX
- SPF
- DKIM
- DMARC
- Microsoft Azure Fundamentals
- Azure Active Directory
- Azure VMs
- Azure Storage
- Hybrid Identity
- Infrastructure Concepts
- Windows 10 Support
- Windows 11 Support
- Windows Server 2012
- Windows Server 2016
- Windows Server 2019
- Windows Server 2022
- Active Directory
- DNS
- DHCP
- File Services
- Print Services
- File Servers
- Access Control
- NTFS Permissions
- Share Permissions
- Networking
- Security
- LAN Administration
- WAN Administration
- Switches
- Firewalls
- Access Points
- VPN
- Secure Remote Access
- Network Troubleshooting
- Network Monitoring
- Remote IT Operations
- Infrastructure Support
- Incident Resolution
- Remote Tools
- RDP
- AnyDesk
- TeamViewer
- Documentation
- SOPs
- Knowledge Base
- Vendor Coordination
- ISP Coordination
Certification
Microsoft Azure Fundamentals (AZ-900)
Accomplishments
- Supported business-critical email and infrastructure systems for 20+ years with high reliability.
- Successfully delivered remote IT operations for distributed users.
- Improved system stability through proactive monitoring and documentation.
- Enabled hybrid IT readiness combining on-premises systems with cloud fundamentals.
Core Competencies
Microsoft 365 / Exchange Online Administration, Mailbox, Shared Mailbox & Distribution List Management, Outlook (Desktop & Mobile) Support, IMAP / POP Email Services, Email Migration, Backup & PST Management, Email Security & Spam Filtering, Mail Flow Troubleshooting, DNS for Email: MX, SPF, DKIM, DMARC, Microsoft Azure Fundamentals (AZ-900), Azure Active Directory (Identity Basics), Azure VMs & Storage (Operational Knowledge), Hybrid Identity & Infrastructure Concepts, Windows 10 / 11 Support, Windows Server 2012 / 2016 / 2019 / 2022, Active Directory (Users, Groups, GPOs, OUs), DNS, DHCP, File & Print Services, File Servers & Access Control (NTFS / Share Permissions), Networking & Security, LAN / WAN Administration, Switches, Firewalls & Access Points, VPN & Secure Remote Access, Network Troubleshooting & Monitoring, Fully Remote Infrastructure Support, L2 / L3 Incident Resolution, Remote Tools (RDP, VPN, AnyDesk, TeamViewer), Documentation, SOPs & Knowledge Base, Vendor & ISP Coordination
Timeline
Senior IT Infrastructure & Email Administrator
Company Name
03.2004 - Current
System & Network Administrator
Previous Company
IT Support / Technical Engineer
Earlier Company
Diploma - Hardware And Networking Diploma
Saboo Siddik Polytechnic