Summary
Overview
Work History
Education
Skills
Motorcycling, Video Games, Travel
Work Availability
Quote
Timeline
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Soham Bhattacharya

Performance Marketing
New Delhi,Delhi

Summary

Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems. Personable Senior Associate with 6+ years background with customer service, sales, coaching. Proficient in data analysis from Google Ads and analytics and troubleshooting. Successful meeting goals through effective team coordination and proactive customer service. Hardworking enthusiastic about take on exciting new challenges. Dynamic communicator with disciplined approach. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Sr. Associate

WNS
Gurgaon
07.2022 - Current
  • Served as liaison, facilitating communication between management and associates.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Generated sales reports and presentations for senior management.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Provided product price information to customers.
  • Maintained relationships with customers to maximize sales opportunities.

Sr. Associate

FIS
GURGAON
02.2019 - 06.2022
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
  • Served as liaison, facilitating communication between management and associates.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Served as keyholder, overseeing business opening and closing operations.
  • Utilized customer feedback to improve product offerings.
  • Provided product price information to customers.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Maintained relationships with customers to maximize sales opportunities.
  • Generated sales reports and presentations for senior management.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Monitored customer service metrics and performance indicators to identify areas of opportunity.

Associate

Concentrix
GURGAON
01.2017 - 12.2018
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Provided product price information to customers.
  • Worked varied hours to meet seasonal and business needs.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Delivered energetic responses to customers in-store by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent experiences.

Education

Bachelor of Commerce - Finance

Kanpur University
Kanpur
04.2020 - Current

High School Diploma -

Deep Public School
Delhi
04.2011 - 05.2012

Skills

    Problem-Solving

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Motorcycling, Video Games, Travel

Video Games is how I started to have a fascination for exploring which eventually lead to traveling and then purchased a motorcycle and now I travel on that once a year.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Sr. Associate

WNS
07.2022 - Current

Bachelor of Commerce - Finance

Kanpur University
04.2020 - Current

Sr. Associate

FIS
02.2019 - 06.2022

Associate

Concentrix
01.2017 - 12.2018

High School Diploma -

Deep Public School
04.2011 - 05.2012

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Soham BhattacharyaPerformance Marketing