Soham Bhattacharya
Performance Marketing
New Delhi,Delhi
Summary
Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems. Personable Senior Associate with 6+ years background with customer service, sales, coaching. Proficient in data analysis from Google Ads and analytics and troubleshooting. Successful meeting goals through effective team coordination and proactive customer service. Hardworking enthusiastic about take on exciting new challenges. Dynamic communicator with disciplined approach. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Sr. Associate
WNS
Gurgaon
07.2022 - Current
- Served as liaison, facilitating communication between management and associates.
- Trained and supported new team members, maintaining culture of collaboration.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Generated sales reports and presentations for senior management.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Trained and mentored junior staff on customer service strategies and techniques.
- Provided product price information to customers.
- Maintained relationships with customers to maximize sales opportunities.
Sr. Associate
FIS
GURGAON
02.2019 - 06.2022
- Spoke to customers in native language to increase loyalty and establish relationships.
- Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
- Served as liaison, facilitating communication between management and associates.
- Trained and supported new team members, maintaining culture of collaboration.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Served as keyholder, overseeing business opening and closing operations.
- Utilized customer feedback to improve product offerings.
- Provided product price information to customers.
- Greeted customers and offered assistance for increased customer satisfaction.
- Maintained relationships with customers to maximize sales opportunities.
- Generated sales reports and presentations for senior management.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
Associate
Concentrix
GURGAON
01.2017 - 12.2018
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
- Worked varied hours to meet seasonal and business needs.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Trained and mentored junior staff on customer service strategies and techniques.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent experiences.
Education
Bachelor of Commerce - Finance
Kanpur University
Kanpur 04.2020 - Current
High School Diploma -
Deep Public School
Delhi 04.2011 - 05.2012
Skills
Problem-Solving
Written Communication
Multitasking Abilities
Digital Marketing
Sales
Google Ads
Analytics
Performance Marketing
Team Player
Coaching and analysis
Flexible and Adaptable
Organization and Time Management
Decision-Making
Analytical and Critical Thinking
Attention to Detail
Excellent Communication
Motorcycling, Video Games, Travel
Video Games is how I started to have a fascination for exploring which eventually lead to traveling and then purchased a motorcycle and now I travel on that once a year.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Sr. Associate
WNS
07.2022 - Current
Bachelor of Commerce - Finance
Kanpur University
04.2020 - Current
Sr. Associate
FIS
02.2019 - 06.2022
Associate
Concentrix
01.2017 - 12.2018
High School Diploma -
Deep Public School
04.2011 - 05.2012