Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Soham Das

Summary

Results-driven professional with 8 years of diverse experience. Expertly managed strategic clients, facilitated AI tool integration, and led workshops to build a significant candidate supply. Proven track record in social media marketing, customer experience improvement, and compliance. Skilled in strategic thinking, team leadership, and leveraging SQL and Power BI to drive impactful results.

Overview

9
9
years of professional experience

Work History

Analyst

Better.com
09.2024 - Current

Founder's Office Specialist

DayZero
09.2022 - 09.2024
  • Part of the core team with the founders, contributing to the expansion of the product and building the entire ecosystem of the company.
  • Organized workshops with the founders across colleges like JNU, DU, JMC, LSR, SRCC etc building candidate supply from 0 to 30000+.
  • Managed strategic clients like Policy Bazaar, Indifi, MamaEarth, SimpliLearn, Bajaj Allianz, MakeMyTrip etc.
  • Successfully implemented the Integration of AI tools into our application and integrated the same with an Israeli Team for Layered Voice Analysis.
  • Effectively implemented social media marketing measures like E-mails, push notifications, WhatsApp promotional broadcasts, etc.

Analyst

Better.com
06.2020 - 05.2022
  • Provided a streamlined platform for mortgage applications, approvals, and closings entirely online and seamless.
  • Maintaining accurate records of client interactions, transactions, and policy details. Ensured compliance with insurance regulations and company policies.
  • Conduct thorough searches of public records to determine property ownership, liens, encumbrances, and any legal claims against the property.

Operations Specialist

Guardian Life
12.2018 - 06.2020
  • Worked on initiating medical leave requests for employees covered by Fresenius, AMR and Nissan.
  • Provided beneficial coverages to employees by working on health and life insurance. Worked on other insurance coverages like Vision and Dental.

Associate

Bambino
09.2017 - 10.2018
  • Answered incoming customer inquiries, identifying hardware and software solutions.
  • Troubleshooting technical issues. Diagnosing and repairing technical faults.

Associate

IGT Solutions
01.2016 - 08.2017
  • Handling and Understanding customer queries and improving customer experience.
  • Handles inquiries related to billing, invoices, and payment processing, ensuring accuracy and customer satisfaction.

Education

B.E. Automobile Engineering -

Sathyabama University
Chennai
11-2015

Skills

  • Power BI
  • Structured Query Language
  • Entrepreneurial and Innovative
  • Strategic Thinking and Implementation
  • Attention to Detail
  • Project Management

Accomplishments

  • Attained 100% KPI scores in Jun'19, Jul'19 and Aug'19 and attained appreciation of noteworthy performance across Guardian Life.
  • Bagged Certificate of Excellence for achieving 96.97% CSAT Score, Nil Complaints at Bambino.
  • Achieved Certificate of Appreciation for achieving more than 91% sales conversion at IGT Solutions.

Languages

English
Hindi
Bengali
Assamese

Timeline

Analyst

Better.com
09.2024 - Current

Founder's Office Specialist

DayZero
09.2022 - 09.2024

Analyst

Better.com
06.2020 - 05.2022

Operations Specialist

Guardian Life
12.2018 - 06.2020

Associate

Bambino
09.2017 - 10.2018

Associate

IGT Solutions
01.2016 - 08.2017

B.E. Automobile Engineering -

Sathyabama University

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Soham Das