Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Awards
Timeline
Generic

Soham Mukherjee

Kolkata

Summary

Dynamic E-commerce Enthusiast | Expert in Technical Support, Sales, and Marketing Strategies | Proficient in Order Management, Order Processing, Google Analytics, and Adwords

Overview

7
7
years of professional experience

Work History

Operations coordination, pre-order team

Fresh Prints
05.2022 - Current
  • Spearheaded operations coordination, overseeing pre-order team activities
  • Manage license acquisition and ensure compliance before order placement
  • Facilitate production acquisition by liaising with suppliers and vendors
  • Provide comprehensive sales support, including client inquiries and quotations
  • Conduct regular inventory checks to optimize stock levels and prevent shortages
  • Generate and manage purchase orders (POs) to streamline procurement processes
  • Collaborate with cross-functional teams to enhance operational efficiency and customer satisfaction.

Senior Support Specialist

Google Operation Center, Hyderabad
Hyderabad
02.2021 - 04.2022
  • Managed client accounts, ensuring satisfaction and addressing inquiries promptly
  • Enhanced account performance through data analysis and tailored strategies
  • Identified and pursued upselling opportunities within existing client accounts
  • Provided support for the Display network of Google Ads and utilized Google Analytics for ad performance tracking.

Localization Specialist

Amazon, Hyderabad
Hyderabad
04.2020 - 02.2021
  • Managed data localization projects using Microsoft Excel, ensuring accuracy and efficiency
  • Oversaw the localization of both ASINs and categories across various Amazon marketplaces
  • Executed the creation and merging of Amazon verticals to optimize marketplace performance
  • Implemented data localization initiatives across multiple marketplaces on the Amazon platform.

Last Mile, quality and support specialist

Amazon, Hyderabad
Hyderabad
12.2018 - 03.2020
  • Played a key role in map creation based on street signs and driver reports to optimize last-mile delivery routes
  • Handled escalations effectively, resolving issues promptly to ensure customer satisfaction
  • Promoted to reviewer to check on changes made by other associates, ensuring quality standards were met.

Business Development Executive

Byjus, Kolkata
Kolkata
03.2018 - 06.2018
  • Conducted direct sales to consumers, effectively promoting educational solutions
  • Implemented cold-calling campaigns, crafting compelling pitches to secure sales opportunities
  • Contributed to marketing campaigns, assisting in raising brand awareness and lead generation efforts.

Seller Support

Amazon, Hyderabad
Hyderabad
12.2016 - 03.2018
  • Supported North American sellers with their selling accounts, providing assistance and guidance
  • Conducted fraud detection activities to safeguard against fraudulent activities and protect seller accounts
  • Checked account performance metrics to ensure compliance and optimize performance
  • Handled Amazon detail page management, ensuring accuracy and quality
  • Managed escalation calls, addressing issues promptly and ensuring customer satisfaction.

Education

Bachelor in Engineering -

Sathyabama University
09.2016

10th and 12th (ICSE and ISC) -

Salt Lake School
04.2012

Skills

  • Support (Tech and non tech)
  • Sales and sales support
  • Microsoft office
  • Operations support
  • Order management
  • Product Acquisition
  • License management
  • Account management
  • Google Ads and Social media management

Personal Information

  • Title: Dynamic E-commerce Enthusiast | Expert in Technical Support, Sales, and Marketing Strategies | Proficient in Order Management, Order Processing, Google Analytics, and Adwords
  • Date of Birth: 10/11/93
  • Gender: Male

Languages

  • English
  • Hindi
  • Bengali

Awards

  • Top performer in Amazon seller support
  • Top performer while working with Last mile team in Amazon.
  • Maximum sales revenue achieved in the Kolkata sector in a week award.
  • Implementation award at Fresh Prints for creating new resources which will help the sales team

Timeline

Operations coordination, pre-order team

Fresh Prints
05.2022 - Current

Senior Support Specialist

Google Operation Center, Hyderabad
02.2021 - 04.2022

Localization Specialist

Amazon, Hyderabad
04.2020 - 02.2021

Last Mile, quality and support specialist

Amazon, Hyderabad
12.2018 - 03.2020

Business Development Executive

Byjus, Kolkata
03.2018 - 06.2018

Seller Support

Amazon, Hyderabad
12.2016 - 03.2018

Bachelor in Engineering -

Sathyabama University

10th and 12th (ICSE and ISC) -

Salt Lake School

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