Soham Munot
Pune
Summary
Customer Solutions Advisor with experience supporting BP commercial customers across B2B, Dealer, and Fleet businesses. Skilled in end-to-end case ownership, customer master and pricing configuration, and cross-functional collaboration with Sales, Credit, Pricing, Logistics, and Master Data teams. Strong analytical mindset with a focus on process improvement, accuracy, and customer experience.
Overview
5
5
years of professional experience
10093
10093
years of post-secondary education
Work History
Customer Solutions Advisor / Data Analyst (Customer)
bp
Pune
10.2020 - 07.2024
- Ensured accurate customer master setup and configuration throughout the customer lifecycle, aligned with commercial agreements.
- Owned end-to-end customer case resolution, managing escalations and closure through Salesforce in line with KPIs.
- Collaborated with Sales, Credit, Accounts Receivable, Pricing, Logistics, and Customer Master Data teams to resolve complex issues.
- Acted as a key systems user supporting sales and customer operations across B2B, Dealer, and Fleet channels.
- Analysed pricing and customer data to identify discrepancies, perform root cause analysis, and implement corrective actions.
- Contributed to process improvement initiatives to reduce customer pain points and improve operational efficiency.
- Maintained high standards of data accuracy, audit readiness, and documentation compliance.
Customer Service Associate (Business Services)
Amazon
Pune
06.2019 - 10.2020
- Supported customers across multiple service channels, resolving account, billing, and service-related queries.
- Assisted with business account setup and configuration to ensure accurate onboarding.
- Promoted to Business Service Representative supporting higher-complexity customer issues.
- Delivered consistent customer experience through effective communication and case ownership.
Manager
Trekfit Adventures
Pune
- Managed end-to-end event operations, customer engagement, and vendor coordination.
- Built and led teams to deliver multiple events simultaneously.
- Supported business growth through client acquisition and service quality improvements.
Education
MBA - Marketing
Balaji Institute of Technology & Management
PuneBachelor of Commerce - Costing
Ness Wadia College of Commerce
PuneHSC - Commerce
Ness Wadia College of Commerce
PuneCA-CPT -
Institute of Chartered Accountants of India
SSC -
CMS English Medium High School
PuneSkills
- Customer Master Data & Account Configuration
- End-to-End Case Management (Salesforce)
- Cross-Functional Stakeholder Collaboration
- Pricing Setup & Validation
- Business Process Improvement
- Data Analysis & Root Cause Identification
- High Attention to Detail & Compliance
- Strong Written & Verbal Communication
Timeline
Customer Solutions Advisor / Data Analyst (Customer)
bp
10.2020 - 07.2024
Customer Service Associate (Business Services)
Amazon
06.2019 - 10.2020
Manager
Trekfit Adventures
MBA - Marketing
Balaji Institute of Technology & Management
Bachelor of Commerce - Costing
Ness Wadia College of Commerce
HSC - Commerce
Ness Wadia College of Commerce
CA-CPT -
Institute of Chartered Accountants of India
SSC -
CMS English Medium High School