An experienced project manager with a strong background in projects involving CFT, health claims, provider management, and website services. Possesses extensive experience in the health insurance industry, media services, and production, demonstrating adeptness in overseeing projects from inception to execution manage SDLC Life cycle using Agile and Kanban methodology and driving workplace transformation. Known for exceptional attention to detail and sound judgment, with a focus on change management, requirement analysis, and stakeholder alignment. Skilled in UAT testing, vendor management, and budgeting, with a proven track record of driving innovation and achieving tangible results. Expertise includes managing projects such as auto-adjudication/tariff digitization (provider), internal system enhancements, customer/CFT projects like OneClick status, web page VPN, WhatsApp journey for producers, mobile application enhancements (health checkup), Google RCS, and IVR systems. Proficient in utilizing tools like JIRA Align and passionate about delivering impactful solutions and improving processes. Notably, portal utilization increased by an average of more than 60% under their management.
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