Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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SOHAN DURUGKAR

Hyderabad

Summary

An experienced project manager with a strong background in projects involving CFT, health claims, provider management, and website services. Possesses extensive experience in the health insurance industry, media services, and production, demonstrating adeptness in overseeing projects from inception to execution manage SDLC Life cycle using Agile and Kanban methodology and driving workplace transformation. Known for exceptional attention to detail and sound judgment, with a focus on change management, requirement analysis, and stakeholder alignment. Skilled in UAT testing, vendor management, and budgeting, with a proven track record of driving innovation and achieving tangible results. Expertise includes managing projects such as auto-adjudication/tariff digitization (provider), internal system enhancements, customer/CFT projects like OneClick status, web page VPN, WhatsApp journey for producers, mobile application enhancements (health checkup), Google RCS, and IVR systems. Proficient in utilizing tools like JIRA Align and passionate about delivering impactful solutions and improving processes. Notably, portal utilization increased by an average of more than 60% under their management.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Manger - Health Claims

Tata AIG GIC
Hyderabad
06.2023 - Current

Projects:

  • Mega Project: Auto-adjudication / Tariff Digitization / AI/ML-driven decision-making, OneClick Status.
  • Minor Projects: Customer / CFT Project: Web Page, WhatsApp, Mobile Application Enhancement, Google RCS, IVR, etc., Internal System Enhancement to improve TAT and efficiency.

Achievements

  • Successfully managed 52 project requirements, with a 73% success rate in going live.
  • Increased customer portal utilization from 46.06% to 57.8%.
  • Reduced customer queries from 62.25% to 43%.
    Improved NPS from 59 to 68.

Project/Product Manager

Unplug Infinity Media Pvt Ltd
08.2018 - 04.2021

Projects

  • Major Project: Website Development.
  • Minor Project: Enhancement CR.

Achievements

  • Major Project 2: Achieved 2 out of 2 (100%)
  • Minor Project 35: Enhancement CR, Achieved 30 out of 35 (85%)

Process Engineer

Archer Daniels Midland Company
07.2015 - 10.2016

Projects

  • Conveyor belt installation: Process automation, reducing manpower, and improving ROI.

Achievements

  • Reduction of 60% of manual workers in DOC Godown.

Education

MPH (HPEF) -

TISS
01.2023

B.Tech. (Chemical) -

L.I.T. Nagpur
01.2015

Skills

  • Managerial Skills
  • Project Management
  • SDLC Life Cycle
  • Business Development
  • Budgeting
  • Stakeholder Management
  • Vendor Management
  • Competitor Analysis
  • Performance Reporting
  • Technical Skills
  • JIRA Align
  • MySQL
  • R Language
  • MS Excel
  • MS Visio
  • Agile
  • Kanban

Certification

  • Great Learning: Introduction to Data Analytics
  • Great Learning: R for Data Science
  • Great Learning: Business Process Management
  • Great Learning: Product Management

Awards

  • TISS: Best Research Award during Master of Public Health (HPEF) from TISS Mumbai in 2023.
  • RTMNU (LIT): Gold Medal by RTMNU and Best Student Medal by the Oil Technologists' Association of India (OTAI).
  • 1st Prize in a state-level Poster Presentation Competition conducted by Agnihotri College of Engineering, Nagpur.
  • 3rd Prize in a National Conference on Recent Developments in eco-friendly materials 'ECO MAT' Department of Chemistry Hislop, Nagpur.

Timeline

Senior Manger - Health Claims

Tata AIG GIC
06.2023 - Current

Project/Product Manager

Unplug Infinity Media Pvt Ltd
08.2018 - 04.2021

Process Engineer

Archer Daniels Midland Company
07.2015 - 10.2016

MPH (HPEF) -

TISS

B.Tech. (Chemical) -

L.I.T. Nagpur
SOHAN DURUGKAR