SOHAN NEELAGAR
DHARWAD
Summary
Enthusiastic customer support manager committed to consistent growth while providing consumers superb care and resolution. Excellent verbal and written communication skills through multiple interfacing activities with varying clientele. Consistently exceed expectations by exploring customer requests and various ways to add value to customer care experience. Team leader committed to improving customer satisfaction. Skilled at policy implementation, strategic planning and staff governance. Listens to customers to understand needs and optimise service delivery. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Customer service manager
TATA MOTORS
Hubli
07.2022 - 09.2025
- Responsible for on site support and tracks on parts supplies to customers.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Delivering Vehicles with in TAT Promise time .
- Expanding Network and adding bays of Authorized dealers and monitoring the revenue on services.
- Monthly performance reviewing of dealers and Workshop wise action plan for Revenue growth and process with respect to KPI.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Resolved concerns with products or services to help with retention,Service support and breakdown within time line, selling of service products like AMS, FMS & Prolife
- Took ownership of escalated customer issues and followed through to resolution and Managed high-volume customer queries simultaneously through effective multitasking.
- Analysed statistics and KPIs to identify potential service improvements.
- Documented department data and compiled accurate reports.
- Revenue Generation through Fuel Economy Management programme .
- Fleet Edge Training for Channel Partners & Customers, Also trained 1000+ drivers for Fuel Economy retention, vehicle features and safety.
- Range Improvement Of EV Vehicles.
- Vehicle Fuel Economy Performance Establishment.
- Skilled at working independently and collaboratively in a team.
- Managed customer inquiries and resolved issues promptly and effectively.
Manufacturing/Production/Paint Line Operator
TATA MOTORS
Dharwad
01.2014 - 07.2022
- Provided supervisor with daily status report on all job tasks and workers' duties.
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Custom mixed colours to match customers' desired colour.
- Skilled at working independently and collaboratively in a team environment.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
Manufacture/Production Trainee
TATA MOTORS
Dharwad
11.2011 - 11.2013
- Operated Transaxle Testing machine on NVH (Noise,Vibration & Harshness) parameters
- Conducted root cause analysis of vehicle systems to locate and correct problems.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Assisted quality assurance by inspecting items and removing defective parts.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Troubleshot assembly line to repair malfunctions and avoid disruptions.
- Monitored production to determine adherence to schedule and minimize delays.
Education
Bachelor of Engineering - Mechanical Engineering
AGMR
HUBLI 05.2023 - 04.2026
High School Diploma -
OXFORD POLYTECHNIC
HUBLISkills
- Customer Satisfaction Index
- Field service support
- Failure analysis
- Warranty management
- After sales operation and dealer development Network
- Vehicle Performance Monitoring & Establishment
- FEMP ( Fuel Economy Management Program )
- Quality Assurance and Control
- Scheduling and Coordinating
- Performance Tracking and Evaluations
- Coaching and Mentoring
- Service Planning and Revenue Growth
- Troubleshoot Service Issues
- Staff Training
- Excellent Multitasking Abilities
- Microsoft Office
- Fleet Edge & Analytics
- CRM
- SAP
- Power BI
- Customer and Dealer Handling
- Complaint resolution
- Dealers Training On Fleet Edge
Accomplishments
Recognized and Appreciated for Excellent work on DAC & MID Vehicle Tracking and Clearance for SSO Hubli.
Affiliations
- Adapting new skills
- Chess
- Stocks
Languages
- English
- Kannada
- Hindi
Timeline
Bachelor of Engineering - Mechanical Engineering
AGMR
05.2023 - 04.2026
Customer service manager
TATA MOTORS
07.2022 - 09.2025
Manufacturing/Production/Paint Line Operator
TATA MOTORS
01.2014 - 07.2022
Manufacture/Production Trainee
TATA MOTORS
11.2011 - 11.2013
High School Diploma -
OXFORD POLYTECHNIC