Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Timeline
Generic

Sohil Vanzara

Team Leader
Gandhinagar

Summary

Team Leader experienced and dedicated to enhancing employee satisfaction and business success with proven commitment to employee training. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

6
6
years of professional experience
12
12
years of post-secondary education

Work History

Teal Leader

Etech Global Services Inc
05.2024 - Current
  • Managed day-to-day operations of the department, ensuring smooth functioning of all administrative tasks related to staff scheduling, performance management, and workload distribution.
  • Boosted team productivity by implementing efficient workflow processes and time management strategies.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Assistant Team Leader

Etech Global Services
01.2023 - 04.2024
  • Communicated KPIs outlined in annual plan to inform team of expectations and goals.
  • Enhanced team performance by implementing efficient work processes and providing constructive feedback.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.


Asst. Team Leader Intern

Etech Global Services
06.2022 - 12.2022
  • Mentored junior team members, providing guidance and support for their professional development and understanding of company's vision and goals.
  • Worked along with senior leadership decisions in strategy development by presenting data-driven insights on team performance, KPI trends, and competitive analysis.
  • Developed communication and rapport among team members, fostering a positive work environment conducive to productivity and growth.

Customer Experience Specialist

Etech Global Services
07.2018 - 05.2022
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.

Education

Secondary Education -

Diamond Jubilee High School
Hyderabad
06.2006 - 04.2012

Higher Secondary Education - Mathematics And Science

Infinity Junior Science College
Gandhinagar
06.2012 - 04.2014

Bachelor Of Technology - Computers Engineering

Venus International College of Technology
Gandhinagar
07.2014 - 05.2018

Skills

    Key performance indicator

    Analytical and critical thinking, Decision making

    Performance and people management

    Communication and tools

    Quality Improvement

    Coaching and Mentoring

Interests

Sports

Travelling

Movies and Music

Cooking

Accomplishments

    Top team/ performer of the month during tenure.

Timeline

Teal Leader

Etech Global Services Inc
05.2024 - Current

Assistant Team Leader

Etech Global Services
01.2023 - 04.2024

Asst. Team Leader Intern

Etech Global Services
06.2022 - 12.2022

Customer Experience Specialist

Etech Global Services
07.2018 - 05.2022

Bachelor Of Technology - Computers Engineering

Venus International College of Technology
07.2014 - 05.2018

Higher Secondary Education - Mathematics And Science

Infinity Junior Science College
06.2012 - 04.2014

Secondary Education -

Diamond Jubilee High School
06.2006 - 04.2012

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Sohil VanzaraTeam Leader