SOHIL VORA
Hub Airport Manager Ground Operations
Mumbai
Summary
Resourceful professional with 15 years of experience in the Civil Aviation sector, specializing in airport handling and ground operations. Currently serving as Hub Airport Manager at Air India Ltd in Mumbai, overseeing operational efficiency and team management. Proven track record of enhancing service delivery and optimizing processes in high-pressure environments.
Overview
14
14
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Hub Airport Manager
Air India Ltd
12.2024 - Current
- Optimized scheduling of flights and ground services to maximize revenue opportunities for the airport.
- Enhanced customer satisfaction through timely resolution of complaints and concerns.
- Facilitated communication between various departments within the airport organization for seamless coordination of tasks and responsibilities.
- Developed training programs for staff members to improve their skills and increase overall productivity.
- Evaluated vendor contracts for cost-effectiveness, renegotiating terms when appropriate to save on expenses.
- Streamlined baggage handling processes, reducing wait times for travelers significantly.
- Maintained safety standards by conducting regular inspections and addressing potential hazards.
- Managed daily airport activities, ensuring smooth operations and maximum efficiency.
- Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations.
- Conducted departure and arrival briefings.
- Led a team of dedicated professionals committed to providing exceptional services at all times while maintaining a safe environment for everyone utilizing the airport''s facilities.
Duty Manager
Tata Sia Airlines Ltd
06.2019 - 11.2024
- Monitored flight status, adjusting catering uplift as necessary during disruptions or cancellations.
- Coordinated with cargo, load control, flight operations, and terminal services to ensure timely aircraft turnarounds.
- Ensured compliance with airline standards in all ground handling activities.
- Optimized resource allocation and coordination based on airline requirements.
- Prepared load and trim documentation for aircraft types within UK fleet.
- Maintained safety and security protocols on the ramp.
- Facilitated effective communication among upper management, agents, and flight crews to uphold safety policies.
- Prepared load sheets for various aircraft while adhering to regulatory compliance requirements.
Customer Service Supervisor
Jet Airways India Ltd
04.2011 - 04.2019
Education
Bachelor of Management Studies - Management
Nirmala Memorial Foundation College of Commerce
Mumbai 04.2001 -
Second Year Degree College - Retail
BES Valia College of Commerce
Mumbai 04.2001 -
Skills
Operational efficiency management
Safety management
Efficient ground operations
Collaborative teamwork
Problem-solving abilities
Trustworthy performance
Conflict resolution
Compliance audits
Certification
Aircraft weight and balance (Jet Airways and Tata Sia Airlines Ltd)
Accomplishments
- Service Excellence Award - Year 2018 (Jet Airways, India Ltd)
- Service Excellence Award - Year 2021 (Tata Sia Airlines Ltd)
- CEO Award - Year 2021 (Tata Sia Airlines Ltd)
- Deputation at MAA Airport for 45 days
- Deputation for Hajj operations, year 2023, at Medina Airport
Timeline
Hub Airport Manager
Air India Ltd
12.2024 - Current
Duty Manager
Tata Sia Airlines Ltd
06.2019 - 11.2024
Customer Service Supervisor
Jet Airways India Ltd
04.2011 - 04.2019
Bachelor of Management Studies - Management
Nirmala Memorial Foundation College of Commerce
04.2001 -
Second Year Degree College - Retail
BES Valia College of Commerce
04.2001 -