Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Work Availability
Languages
Personal Information
Languages
Generic
Vishwanath Daseri

Vishwanath Daseri

Brahmapur

Summary

Experienced leader with a strong background in operations and sales for e-commerce businesses. Deep understanding of evolving customer needs, and excels in supervisory roles. Demonstrates technical expertise and brings over 10 years of industry experience to drive team success.

Overview

14
14
years of professional experience

Work History

Hub Manager

Flipkart Internet Private Limited
Brahmapur
03.2024 - Current
  • Responsible for prioritizing EMD (early morning delivery) to increase delivery efficiency and reduce hub operational costs.
  • Responsible for planning and allocating high volumes to a low-cost model.
  • Achieving more QR payments from customers thus leads to less dependency on cash payments.
  • Responsible for monitoring and controlling reverse loss by strictly following SOPs before pickup from the end customer.
  • Responsible for increasing the CPI (cost per shipment) in the target year by bringing in more efficiencies in the process.
  • Accountable for overall hub operations, as per organization-set standards.
  • Promptly and effectively manage customer escalations.
  • Ensuring that employee engagement initiatives are implemented.
  • SOP adherence and compliance with the Service Level Agreement.
  • Conduct regular team meetings, and control employee attrition in the hub.
  • Continuously improve in reducing the error rate in Operations Management.
  • Ensure the achievement of Key Performance Indicators for the Hub and set goals for the team accordingly.

Senior Team Lead

Flipkart Internet Private Limited
06.2019 - 03.2024
  • Process activities like the morning operation of shipment for out-for-delivery inspection, pending shipment, and excess shipment return from the origin.
  • Quarantined, under-test approved, and rejected shipment, along with proper labeling of all materials against their status.
  • Ensure all rejected and forward shipments are stored separately, and necessary action is taken for the same. Control on CPD (Customer Promise Date) with team members in coordination with the Site Lead and Zonal Team.
  • Handling all processes of inward, outward, and maintenance of inventory.
  • Ensuring that FIFO is being maintained. Planning the delivery of the shipment as per the customer's promise date.
  • Coordinating with the Fleet Team for vehicle availability. Overall supervision of the hub activities.
  • Managing route-wise clusters for delivery executives. Maintain reports such as the daily delivery report and assets reconciliation reports.
  • Working with 50 delivery team members.
  • Working on metrics like NPS, CNX, customer experience, and escalations.
  • Planning, delegation, excellent communication, knowledge, and time management. Responsible for the optimum utilization of transport services, attaining daily business objectives.
  • Managing daily financial transactions and working regularly on the business continuity plan.
  • Responsible for complying with the organization's hub SOPs. Daily Observation on CPS.
  • Managing resources (transport, workforce, stationery) efficiently to ensure.
  • Cost saving.
  • Conducting regular audits in the store as per industry standards.
  • Accompaniment of Wish Master’s on the field to ensure quality service delivery (Beat Ops).
  • Currently working as the Acting Hub Manager at Dombivli Hub, Thane.
  • Knowledge of more than 4 to 5 geographic locations/territories, independently handled operations at Panvel, Kharghar, Vashi, Ghansoli, Badlapur, Ulhasnagar, BKC, Andheri, and Dombivli.

Delivery Executive

Instakart Services Private Limited
Mumbai
11.2014 - 05.2019
  • Maintained records of deliveries, pickups, and customer information.
  • Assisted in resolving customer complaints regarding delivery services.
  • Resolved issues concerning incorrect shipments or late arrivals promptly.

Storekeeper

National Petroleum Construction Company
Dubai
05.2011 - 03.2014
  • NPCC is an organization that prepares huge projects for ONGC, India.
  • I was working as a fitter to build up the deck and rig for the same.
  • Working with 16 members of a team to prepare piles for the rig.
  • Worked as a mechanical engineer for bending press machines.
  • Preferring a plan drawn on the site.
  • Able to make three decks in one year, along with their anchor legs.
  • I got promoted to a Fabricator in 2013.
  • Making joints of 4-meter pipes with one another for the deck.

Education

MBA - Logistics And Supply Chain Management

Sikkim Manipal University
Manipal
04-2026

Bachelor of Commerce -

Yashwanthrao Chavan Maharashtra Open University
Mumbai
05-2019

S.S.C -

B.U English High School
Mumbai
03-2005

Skills

  • Cash flow management
  • Customer engagement strategies
  • Operational efficiency management
  • Workforce development
  • Inventory management
  • Team leadership
  • Process improvement
  • Logistics management
  • Resource allocation
  • Vendor management

Accomplishments

  • Awarded Best Team Leader while representing Berhampur HUB-BMP in
  • August 2023: BRAVO Awards for Best Performer
  • October 2024: WOW Award for Outstanding Performance
  • Rewarded as a Value Champ for exceptional performance from Berhampur Hub
  • Exceptional Performance for SPOC- RTO/RVP & Untraceable Pendency

Timeline

Hub Manager

Flipkart Internet Private Limited
03.2024 - Current

Senior Team Lead

Flipkart Internet Private Limited
06.2019 - 03.2024

Delivery Executive

Instakart Services Private Limited
11.2014 - 05.2019

Storekeeper

National Petroleum Construction Company
05.2011 - 03.2014

MBA - Logistics And Supply Chain Management

Sikkim Manipal University

Bachelor of Commerce -

Yashwanthrao Chavan Maharashtra Open University

S.S.C -

B.U English High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

  • English, proficient
  • Hindi, proficient
  • Marathi, proficient
  • Telugu, upper intermediate
  • Odia, upper intermediate

Personal Information

  • Date of birth: February 23, 1990
  • Nationality: Indian

Languages

  • English, proficient
  • Hindi, proficient
  • Marathi, proficient
  • Telugu, upper intermediate
  • Odia, upper intermediate

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Vishwanath Daseri