Sohit Singh
Customer Service Representative
Navi Mumbai
Summary
Innovative Call Center Representative with 6 years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Call Center Customer Service Representative
Live Digital Marketing Private Limited
Navi Mumbai
11.2021 - 09.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Maintained and managed customer files and databases.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Answered over 250 calls per shift to meet fast-paced call center demands.
- Documented and detailed calls and complaints using call center's CRM database.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Addressed customer account discrepancies and concerns.
- Approved and terminated customer contracts upon request.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Responded to customer calls to answer questions about products and services.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Call Center Customer Service Representative
Enser Communication Private Limited
Navi Mumbai
10.2017 - 06.2020
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Maintained and managed customer files and databases.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Boosted sales through product promotion and direct customer engagement.
- Greeted, welcomed and offered immediate assistance to store customers.
- Kept merchandise organized with regular recovery work.
- Prepared for high-profile events by setting up special displays and roping off controlled areas.
- Maintained customer loyalty by expertly solving diverse problems.
- Met customer needs through solution-oriented sales strategies.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Chanakya Public School
Satna, Madhya Pradesh 06.2012 - 04.2013
Bachelor's Of Commerce -
School Of Distance Learning
Bhopal, Madhya Pradesh 06.2015 - 03.2016
Skills
Service recommendations
Documentation and reporting
Call center operations
Database Management
Complaint resolution
Sales expertise
Hobbies
- Reading Books
- Watching TV
- Martial Arts
- Travelling
Timeline
Call Center Customer Service Representative
Live Digital Marketing Private Limited
11.2021 - 09.2022
Call Center Customer Service Representative
Enser Communication Private Limited
10.2017 - 06.2020
Bachelor's Of Commerce -
School Of Distance Learning
06.2015 - 03.2016
High School Diploma -
Chanakya Public School
06.2012 - 04.2013