Deep Mandal

As Senior ITES Executives for project Infinitus, at imerit technology Private Limited company leveraging AI based tools to perform eligibility verification in healthcare domain.

Key responsibilities:

-Verify patient Eligibility.

-Data Entry Management.

- Insurance Verification.

- Benefits Investigation.

- Communication with patients and Providers.

- Process Improvement.

• I was responsible for providing technical support to clients and troubleshooting any issues they encountered with our products and services
• This role required me to have strong problem-solving skills and the ability to effectively communicate with customers to resolve their concerns
• Resolved technical issues for clients
• Provided excellent customer service
• Received positive feedback from clients

• I was responsible for managing and processing billing requests for various clients
• During my tenure, I gained extensive knowledge and experience in the billing process and played a key role in ensuring timely and accurate invoicing for our clients
• My attention to detail and strong analytical skills allowed me to identify and resolve any discrepancies in billing, resulting in improved efficiency and customer satisfaction
• Processed billing requests for multiple clients
• Ensured timely and accurate invoicing
• Identified and resolved billing discrepancies
• Improved efficiency and customer satisfaction

• I was responsible for managing and analyzing billing processes to ensure accuracy and efficiency
• Through my strong attention to detail and analytical skills, I was able to identify and resolve discrepancies, resulting in improved financial performance for the company
• Managed billing processes
• Analyzed data for accuracy
• Resolved discrepancies
• Improved financial performance

• I was responsible for managing day-to-day operations and ensuring smooth functioning of the team
• With my strong communication skills and ability to work under pressure, I successfully handled customer queries and resolved issues to maintain high levels of customer satisfaction
• Managed daily operations and team performance
• Resolved customer queries and issues effectively
• Maintained high levels of customer satisfaction
• Strong communication skills
• Worked well under pressure