Soma Biswas
Newtown
Overview
7
7
years of professional experience
Work History
Telecaller
Wikilabs pvt ltd
2025.09 - 2026.04
- Supported last-mile delivery operations through high-volume rider recruitment.
- Contributed to workforce expansion by managing end-to-end telecalling and onboarding activities.
- Built strong communication with candidates to improve joining conversion rates.
Retail Sales Associate
Spencers Retail
2023.02 - 2025.06
- Delivered high-quality customer service in a fast-paced retail environment.
- Contributed to sales growth by promoting products and upselling offers.
- Maintained accurate inventory records and assisted in stock audits.
- Built positive customer relationships to enhance repeat business and satisfaction.
Picker
Spencers Retail
2018.12 - 2021.03
- Supported e-commerce operations by ensuring accurate and efficient order fulfilment.
- Maintained high picking accuracy and productivity in a fast-paced retail environment.
- Contributed to smooth last-mile operations through timely order preparation.
- Assisted in inventory management and stock reconciliation activities.
Education
Higher Secondary Examination -
Secondary School Examination - Class 10
Languages
Bengali
Beginner
A1
Hindi
Beginner
A1
Custom Section
- E-commerce operations management – smooth order processing & fulfilment
- Inventory planning & control – accurate stock levels to meet demand
- Team leadership & supervision – guiding pickers and riders for peak performance
- Vendor & supplier coordination – ensuring availability and timely replenishment
- Last-mile delivery optimization – improving speed, accuracy, and satisfaction
- Process improvement – streamlining workflows to reduce turnaround times
- Customer-centric problem solving – resolving issues promptly
- Quality control & compliance – maintaining accuracy and adherence to standards
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge.
Timeline
Telecaller
Wikilabs pvt ltd
2025.09 - 2026.04
Retail Sales Associate
Spencers Retail
2023.02 - 2025.06
Picker
Spencers Retail
2018.12 - 2021.03