Nandani Kapur
Summary
Dynamic professional with experience as a Telecaller at Customer Service Associates, excelling in customer service and call center operations. Proven ability to enhance customer engagement and resolve inquiries efficiently. Skilled in data entry and mentoring, with a strong focus on developing effective communication strategies to drive outreach success.
Overview
7
7
years of professional experience
Work History
Telecaller
Customer Service Associates
Noida
04.2025 - 10.2025
- Conducted outbound calls to promote products and services, enhancing customer engagement.
- Handled customer inquiries, providing accurate information and resolving issues efficiently.
- Recorded call details in CRM system, ensuring data integrity and accessibility for team members.
- Collaborated with team to develop effective communication strategies, improving outreach efforts.
PG Teacher
One Year Experience As a Teacher in Mother Teresa English School in Civil Lines,Budaun
Budaun
07.2021 - 10.2023
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
Teacher
Two Year Experience As a Teacher in Bhoo Devi Varshney Inter College in Bilsi,Badaun
Badaun
07.2018 - 03.2020
- Developed and implemented engaging lesson plans that cater to diverse learning styles.
Education
Bachelor of Arts -
M.J.P.Rohilkhnd University
Bareilly, India01-2017
Intermediate Certificate -
Rajaram Mahila Inter College Babaun
Budaun, India01-2010
High School Diploma -
Bal Niketan Junior High School
Budaun, India01-2006
Skills
- Customer service
- Follow-up calls
- Data entry
- Call center operations
- Inbound and outbound calls
Timeline
Telecaller
Customer Service Associates
04.2025 - 10.2025
PG Teacher
One Year Experience As a Teacher in Mother Teresa English School in Civil Lines,Budaun
07.2021 - 10.2023
Teacher
Two Year Experience As a Teacher in Bhoo Devi Varshney Inter College in Bilsi,Badaun
07.2018 - 03.2020
Bachelor of Arts -
M.J.P.Rohilkhnd University
Intermediate Certificate -
Rajaram Mahila Inter College Babaun
High School Diploma -
Bal Niketan Junior High School