MS Excel
Somadev Chakraborty
Team Leader Operation
Kolkata
Summary
I am an efficient and confident supervisor at Tech Mahindra with demonstrated experience of 2 years working in the the field of E-commerce customer handling. I am responsible for engaging with clients to get the productivity for business . I am highly motivated to continue learning and improving my craft. I am very enthusiastic about numbers and data. I have ample experience in data wrangling and handling large sets of data to generate valuable insights that leads to a business I have worked in different types of processes and achieved success in every aspect, Able to deliver the expectation set by client and management. Good at People management.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
Operation Team Leader
Imerit Technologies
Kolkata
02.2022 - Current
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Operations Team Leader
Tech Mahindra
Kolkata
10.2019 - 01.2022
- Managed high workload with consistent record of achieving deadlines and production targets.
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
- Set schedules and oversaw daily workflow.
- Helped set and manage objectives for quality, productivity and compliance.
Education
Madhyamik - Science
Rama Krishna Mission Vidyabhavan
Midnapore 11.2009 - 12.2010
Higher Secondary - Science
Rama Krishna Mission Vidyabhavan
Midnapore 01.2010 - 12.2012
B.Tech - Mechanical Power Engineering
National Power Training Institute
Durgapur 01.2013 - 12.2017
Skills
TEAMLEADERundefined
Accomplishments
- Certifications: NSPCL certification for completed 15 days, MECHANICAL POWER ENGINEERING
- Endowed with the NCC ‘A’ certificate after successfulcompletion of basic military training spanning two years
- Played as a Professional Cricketer for Kalighat Cricket
- Club and Videocon School of Cricket (2013-15)
- Received a trophy in a badminton tournament
- Participated on a conference over Swami Vivekananda in
- Narendrapur Rama krishna Mission
- CO-CURRICULAR ACTIVITIES
- CHARACTER
Certification
TECH MAHINDRA LTD. | OCTOBER 2019 - PRESENT
Software
MS Office
MS power point
Google Sheet
Timeline
Operation Team Leader
Imerit Technologies
02.2022 - Current
Operations Team Leader
Tech Mahindra
10.2019 - 01.2022
B.Tech - Mechanical Power Engineering
National Power Training Institute
01.2013 - 12.2017
Higher Secondary - Science
Rama Krishna Mission Vidyabhavan
01.2010 - 12.2012
Madhyamik - Science
Rama Krishna Mission Vidyabhavan
11.2009 - 12.2010
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