Somanna M M

Managed all aspects of payroll operations and supervised the Payroll Department. Oversaw taxes, legal compliance, and site/Collective Bargaining Agreement requirements. Processed federal and state tax payments, quarterly tax returns, and electronic transmissions

• Led teams of up to 9 personnel, supervising daily performance as well as training and improvement plans.
• Manged payroll operations for 30000 K employees ensuring accurate and timely payouts
• Developed and implemented payroll polices and procedures
• Analyzed payroll data to identify trends and irregularities, taking corrective action as needed
• Built productive relationships with internal partners, including senior leadership, finance, IT, and other support functions.
• Performed system testing and implemented functional changes to meet user and organizational needs.
• Developed and implemented payroll policies and procedures, ensuring compliance with all federal and state regulations.
• Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
• Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
• Assisted senior leadership in managing all aspects of operations.
• Enhanced employee performance through targeted training programs and regular feedback sessions, resulting in higher productivity levels.
• Reviewed proposed regulatory changes and evaluated potential impacts on business operations.
• Maintained compliance with industry regulations while
Adaptingting toAdapting in legislation or best practices as needed.
• Negotiated favorable contract terms with vendors and suppliers, resulting in significant cost savings without sacrificing service or quality standards.
• Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• As part of the Offboarding team I have handled multiple roles starting as the Delivery Manager for MEA (Middle East & Africa) then adding India delivery to the portfolio
• In April 2016 I took over the role of the Country process Owner for ISA in addition to my delivery role
• In August 2017, my role expanded to handle delivery role for AP,MEA & USA.
• Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
• Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
• Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
• Supervised delivery staff and general productivity.
• Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
• Enhanced team performance by providing regular feedback, coaching, and training opportunities.
• Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
• Mentored junior team members to develop their skills and advance within the organization.
• Fostered a culture of continuous improvement through employee engagement initiatives such as recognition programs and open forums.
• Introduced innovative technology solutions that improved tracking accuracy and boosted operational efficiency.
• Established performance metrics to track progress towards goals, allowing for adjustments as needed to ensure success.
• Developed and maintained knowledgeable and productive team of employees.

• Key Highlights: AP, MEA & US: Played instrumental role in transitioning the MEA & US Offboarding process to India thus creating and managing the delivery Hub
• Integrated and aligned process and policies to Global standards as part of Workday deployment Key Focus was on agile designs that delivered a robust and efficient end to end process
• Ensured business continuity across delivery hubs with prime focus on compliance and audit ready processes resulting in successful internal and Corporate Audits across all regions
• Played a key role in implementing SAP HRMS and Workday across MEA region
• India: Interfacing with management and heads of department for implementing HR policies & procedures in line with core organizational objectives Eliminated redundant process steps resulting in improved turnaround time for clients and customers
• Reduced ex-employee query management TAT from 2 days to 5 hours with reduction in headcount
• Implemented targeted education plan for managers & HRP to address process understanding gaps
• Introduced performance dashboards to management to track and improve upstream input timelines which had a direct impact on better FFS processing
• Collaborated with both upstream teams and payroll to bring a 36% improvement in overall FFS payout timelines
• Performed many simplification & Automation processes within the team like reduced TAT, reducing rework, removing non-value add SPO’s, reduction of approvals
• Redesigned employee and manager communications to be effective and concise (Employee & Manager mailers, Offboarding letters and documents) Support Client Audits for different accounts across all BU’s (Client audit, ISO certification) Worked closely with HRBD teams to deliver well executed divestures and special projects.
• Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
• Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
• Managed resources effectively to avoid unnecessary delivery delays.
• Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
• Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
• Supervised delivery staff and general productivity.
• Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
• Enhanced team performance by providing regular feedback, coaching, and training opportunities.
• Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
• Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
• Reduced customer complaints by implementing proactive communication strategies with clients.
• Mentored junior team members to develop their skills and advance within the organization.
• Analyzed data from various sources to identify trends and areas for improvement within the department.
• Fostered a culture of continuous improvement through employee engagement initiatives such as recognition programs and open forums.
• Introduced innovative technology solutions that improved tracking accuracy and boosted operational efficiency.
• Established performance metrics to track progress towards goals, allowing for adjustments as needed to ensure success.
• Developed and maintained knowledgeable and productive team of employees.

• Post interview and selection process the next step was to ensure the selected candidate is offered
• This process involved verification of records and various internal checks and business approvals
• Key Result Areas: Monitor the complete documentation process from candidate EAF (Employment Application Form), credential documents including Background check forms
• Interact with Account Managers from both Business and Upstream Recruitment to understand volumes and commit on timelines
• Weekly performance metrics and reporting
• Highlights: Played a key role in releasing the highest number of offers to candidate in 2010 which has accounted highest ever for the organisation
• Extended support to HRBD team during acquisitions on their transfer process.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Mentored team members to enhance professional development and accountability in workplace.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Organization was supporting corporates in coordinating their campus selection process across India (Conduction written test, evaluation, interviews, final shortlisting etc.) As part of the organization I was completely responsible from planning the campus recruitment as per client requirement, client handling to invoicing and collection.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.

• Screening and short listing of CV’s on job portals, validate the profiles, job posting on paid sites and free sites Handling telephonic interviews, database development and maintenance through own networking Building database through new registration, preparing monthly MIS reports Coordinating with HR teams of different clients related to requirements, feedback & discrepancies etc
• Regular follow up with the candidate until he joins the company
• Awarded best performer in the team.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Coordinated schedules to arrange management interviews with applicants.
• Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
• Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
• Developed recruiting strategies to identify qualified candidates and build network.
• Studied job descriptions and qualifications to determine applicant requirements.
• Increased candidate placements by developing and maintaining relationships with clients and candidates.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.

• Activities involved from screening resume as per client requirement, voice & language evaluation, schedule interview, client feedback and onboard the selected candidate
• Also support client in their pool hiring.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Coordinated schedules to arrange management interviews with applicants.
• Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
• Advertised job opportunities on social media platforms and job boards.
• Studied job descriptions and qualifications to determine applicant requirements.
• Operated and maintained applicant tracking and candidate management systems.