Somenath Ghosh
Kolkata ,West Bengal
Summary
Looking for a position to utilize my skills and abilities to be an integral part of the industry and give it my best by achieving set targets and goals through efficient team work
Overview
1
1
Language
23
23
years of professional experience
Work History
Store Manager
TBZ jewellery
Bhubaneswar
05.2026 - I currently work here
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Stored stock safely and securely to maintain quality of goods.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Actioned customer feedback to improve product and service provisions.
- Merchandised displays to showcase new and popular items.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Implemented theft prevention measures to reduce store losses.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Collaborated with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
- Led a team of 20 staff, providing training, performance feedback, and personal development support.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
- Fostered a culture of excellence, inspiring staff to exceed customer expectations and achieve sales objectives.
- Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
- Monitored competitor activity, adapting strategies to maintain a competitive edge in the market.
- Developed retail strategies with seasonal changes and implementation plans for deployment teams.
- Coordinated promotional events to increase customer footfall and promote new product launches.
- Developed and maintained relationships with local businesses to boost community engagement and store profile.
- Enforced team compliance with health and safety requirements to maintain standards.
- Reduced waste by offering special prices on goods nearing expiry dates.
- Labelled goods clearly and accurately in line with Trading Standards laws.
- Devised promotional offers and discounts to peak customer interest.
- Developed loyalty programmes to reward repeat customers and strengthen brand allegiance.
Sales Administration Manager
PC Chandra Jewellers
03.2026 - 07.2026
- Reduced order processing time with improved organization and documentation of client information.
- Developed comprehensive training programs for new hires, ensuring a smooth transition into their roles.
- Cultivated a high-performance culture within the Sales Administration team through recognition of achievements and encouragement of continuous improvement efforts.
- Established strong relationships with key clients, fostering long-term business partnerships and increased loyalty.
- Optimized inventory management systems for streamlined order fulfillment and reduced backorders.
- Managed budgets for the Sales Administration department, ensuring resource allocation aligned with strategic objectives.
- Increased team productivity, managing schedules and assigning tasks based on individual strengths.
- Boosted sales revenue by streamlining administrative processes and implementing effective sales strategies.
Store Manager
TANISHQ
05.2022 - 03.2026
- Provided inputs to the ABM and Business Associate to consolidate the potentials sales on the store and develop the annual business target.
- Monitor the financial performance of the store against target periodically.
- Develop and improvement reporting &review mechanisms to track operational performance and ensure course correction &corrective action, as appropriate.
- Drive the sale plans, monitor & analyses the sale date in coordination with the sale staff to ensure that the store targets are met.
- Ensure adequate level of staffing in the store as per store manpower matrix and take appropriate action accordingly, ensure that duties, effectively monitored.
- Monitor the indents for the stock based on the options shown by the symphony and ensure optimization.
- Year on year business growth, percentage of deviation from target achievement.
- Increase in customer satisfaction score, increase in revenue, number of cases of non-compliance, Adherence to timelines.
- Ensure adherence of the staff to the code of conduct viz. Rule & regulation, morning meeting, confidentiality, attendance, leave, dress code, uniform, accommodation, mess etc.
- Ensure implementation of Golden Harvest Scheme as per the policy coordinate with the corporate teams to enhance the effectiveness and reach of the scheme.
- Anchor periodic customer meets for birthday, anniversaries, dormancy drives, GHS awareness programs etc and ensure maximum customer.
- Manage the store operation in the store in coordination with all the relevant stakeholders like admin, IRSG, regional VM etc.
- Ensure the maintains of the stock level and replenishment as per the sale and customer preference.
- Asses the ageing of the stock and product mix as per market preference within the store and coordinate with the merchandising team for optimization.
- Ensure the purchase of old gold is as per the company policy and tally the stock of old gold on a daily basis.
- Develop the annual marketing plans and BTL activities along with the ABM/ Business Associate.
- Propose activity for the retail initiatives in the store and marketing support in terms of VM updation, gift with purchase introduction and promotion.
- Annual retail marketing calendar, scheme rollout, Feedback mechanism
- Ensure roll out of the national schemes in the store as per the defined timelines with coordination from the retail operations and finance teams.
- Ensure pay-out of the incentive schemes to the store staff as per individual performance with coordination from the relevant teams.
- Sale Retail Operation tanning and development, effectiveness of training.
- Ensure resolution of customer complaints and ensure quick resolution by engaging with the relevant teams.
- Drive a culture of diversity, performance and transparency in the store and ensure the employees in the store are engaged.
- Mentor and develop staff using a supportive and collaborative approach.
- Conduct interviews for the selection of store staff with coordination from the HR teams and regional teams.
- Duration: 2022 May to till date
Boutique Operations Specialist (BOS)
TANISHQ
09.2021 - 04.2022
- Verify store level transaction periodically to ensure zero deviation from defined procedure.
- Ensure to account Boutique inventory & monitor opening and closing stock daily
- Audit store inventory, regular conduct phycial stock verification (PSV) at the store level, report missing inventory & initiate suitable action.
- Take a daily count of SKUs to tally system generated report with the inputs provided by store staff.
- Ensure revenue is booked as per defined procedure, Maximizing the UPA & DCC transaction.
- Ensure customer verification is done as per defined procedure with the help of proper identification documents (UIDAI/PAN/declaration letter etc).
- Handel critical customer complaints related commercial compliance and close all the pending cases as quickly as possible.
- Train cashier periodically on new payment procedures & statutory/regulatory norms etc.
- Costumer Refund management, POSS server Maintain, Cashier & Karigor roster management.
- Inventory call back & TEP/GEP return, OCG audit (Ensure the rating >90%).
- Ensuring no weight variation in TEP / GEP and factory recall product.
- Government Regulatory activities, Managing lost& found article.
- After sale services module management, Establishing the direct card billing counter at the store (only payment mode is CC/ DC and Sr ROS/ FM can directly bill the product the price check counter itself).
- Handholding the training activity for the store, keep track of refund, ACH SI payments and updation of ID proof & focus on SI payment mode, customer bank details.
- Ensure billing of advance booking orders within 15 days from the date of CN-conversion of GHS to advance booking orders.
- Providing monthly MIS request for SM/ABM, working on various analyses related to SM/ABM.
- Bill time reeducation, process improvement / innovation.
- Upkeep of company assets at the store and ensure movement is controlled and documented.
- Revenue recognition & reconciliation monthly, Cash tallying and reconciliation daily.
- Duration: 2021 Sep to 2022 April.
Commercial Manager
Senco Gold Ltd
05.2018 - 08.2021
- Store related everything’s heard cash, cheque and card settlement observation, cash counting, handling and CMS banking & maintains cash Flow with bank, HO and Depositing cash in bank or handing over of cash to CMS after proper counting. Every day Cash tally with the store cashier. Maintaining records entries of Daily Petty Cash expenses at lan folder and ERP, Petty cash maintain, other store cash operation, cash audit with store cashier,Surprise cash tally. Customer Service, in store Merchandising planning & execution, performance management, review people management.
- Statutory compliances must be maintained like Trade License, Shop & Establishment License, Hallmarking certificate, Professional Tax certificate etc.
- Annual return submission – Payment of Wages Act, Minimum Wages Act, Maternity benefit Act, Shop & Establishment Act. Old Gold Valuation, in store BTL Activity.
- Daily Inventory checking, Cross counter stock checking, Petty cash expenses statement.
- Monitoring CCTV and its back up, Report regarding melting loss- Production control.
- Maintaining bill of supply and other purchase documents.
- Checking of cash book maintenance and banking, Generating purchase order time to time.
- Maintaining all Commercial registers, All staff Attendance report maintenance & send to HO.
- Store POOS cash belling. Invoice Summary Approvals, Generation of MIS Reports Maintaining Vendor Invoices & Bills. Expense management. Tracking invoice submission to Customers, Customer Support.
- Making daily and monthly cashier sheet summary, Float cash maintain. Store staff voucher payment, casual staff salary payment. Making all the accounting reports and mailing it to the concerned recipient in the HO Corporate office. Cash & Credit Card Receipts entries in Tally. Daily BRS (Bank Reconciliation) Preparing Purchase Order. Credit card reconciliation on a weekly basis
- Control of Cash Sales & Deposit of Stores weekly basis (Main Cash)
- Processing and booking of all entries at ERP and making timely payments to all the 15 days store audit with inventory team and send the stock mismatch report HO.
- Duration: 2018 May -2021 August
Sr. Head Cashier
Travel Food Services Pvt Ltd. (Dumdum International Airport)
01.2014 - 04.2018
- SAP orders entry And invoicing, making customers debit and credit note and customers post incoming payments entry(SAP SD).
- Simple Accounting process in Tally ERP9, Accounting with professional cost and profit center
- Store related everything’s heard cash, cheque and card settlement observation, cash counting, handling and CMS banking & maintains cash Flow with bank, HO and Depositing cash in bank or handing over of cash to CMS after proper counting. Every day Cash tally with the store cashier. Maintaining records entries of Daily Petty Cash expenses at lan folder and ERP, Petty cash maintain, other store cash operation, cash audit with store cashier, Surprise cash tally.
- Ensure all POS Tax Reports for each outlet and logically filed for each shift on a daily basis.
- Maintain a Daily Report of Money Exchanged on a Daily Basis.
- Maintain a Cash Log (Showing Count and Denominations of Cash Notes and Coins) for each
- Maintain a Log of Forex Money Received and Report the Same to Financial Controller/CFO.
- Responsible for smooth conduct of Internal audit / Statutory Audit.
- Store POS cash belling. Invoice Summary Approvals, Generation of MIS Reports Maintaining Vendor Invoices & Bills. Expense management. Tracking invoice submission to Customers, Customer Support.
- Making daily and monthly cashier sheet summary, Float cash maintain. Store staff voucher payment, casual staff salary payment. Making all the accounting reports and mailing it to the concerned recipient in HO Corporate office.
- Store cashier cash shrinkage maintain, Billing for the Customers of the entire Zone, Accor and Sodexo tally and send to the HO for payments collection, customer chargeback verify with bank. Vendor payment, Etc.
- Cash & Credit Card Receipts entries in Tally. Daily BRS (Bank Reconciliation) Preparing Purchase Order.
- Credit card reconciliation on a weekly basis
- Control of Cash Sales & Deposit of all Stores weekly basis (Main Cash)
- Processing and booking of all entries at ERP and making timely payments to all the vendors.
- Tracking vendors (outstanding and advances)
- Night Audit at Restaurant And Bar and Retail store.
- Every 15 days store an audit with the inventory team and send the stock mismatch report HO.
- Duration: From 1st January 2014 to 2018 April.
Store Head Cashier
MPS Group of Company
12.2011 - 12.2013
- Store POS cash belling. Invoice Summary Approvals, Generation of MIS Reports Maintaining Vendor Invoices & Bills. Expense management. Tracking invoice submission to Customers, Customer Support.
- Making daily and monthly cashier sheet summary, Float cash maintain.MIS, BRS. Store staff voucher payment, casual staff salary payment. Making all the accounting reports and mailing it to the concerned recipient in the HO Corporate office.
- Store cashier cash shrinkage maintain, Billing for the Customers of the entire Zone, Accor and Sodexo tally and send to the HO for payments collection, customer chargeback verify with bank. Vendor payment, Etc.
- Cash & Credit Card Receipts entries in Tally. Vat, Tax calculation.
- Daily BRS (Bank Reconciliation) Preparing Purchase Order.
- Credit card reconciliation on a weekly basis
- Control of Cash Sales & Deposit of all Stores weekly basis (Main Cash)
- Processing and booking of all entries at ERP and making timely payments to all the vendors.
- Tracking vendors (outstanding and advances)
- Night Audit at Restaurant And Bar and Retail store.
- Every 15 days store an audit with the inventory team and send the stock mismatch report HO.
- Duration: From 1st December 2011 to December 2013.
Store Head Cashier
Pantaloons Retail India (Future Group India)
07.2010 - 11.2011
- Store related everything’s heard cash, cheque and card settlement observation, cash counting, handling and CMS banking & maintains cash Flow with bank, HO and Depositing cash in bank or handing over of cash to CMS after proper counting. Every day Cash tally with the store cashier. Maintaining records entries of Daily Petty Cash expenses at lan folder and ERP,Petty cash maintain, other store cash operation, cash audit with store cashier. Surprise cash tally.
- SAP orders entry And invoicing, making customers debit and credit note and customers post incoming payments entry(SAP SD).
- Store POS cash belling. Invoice Summary Approvals, Generation of MIS Reports Maintaining Vendor Invoices & Bills. Tracking invoice submission to Customers, Customer Support.
- Making daily and monthly cashier sheet summary, Store cashier cash shrinkage maintenance, BRS. Store staff voucher payment, casual staff salary payment. Making location accounting reports and mailing it to the concerned recipient in Ho Corporate office. Control of Cash Sales & Deposit of all Stores weekly basis (Main Cash).
- Store cashier cash shrinkage maintain, Billing for the Customers of the entire Zone, customer chargeback verify with bank. Vendor payment, Etc. Accor and Sodexo tally and send to the HO for payments collection, All the Cash & Credit Card Receipts entries in ERP. Credit card reconciliation on a weekly basis. Vat, Tax calculation. Daily BRS (Bank Reconciliation).
- Processing and booking of all the entries in ERP, making timely payments to all the vendors.
- Tracking vendors (outstanding and advances)
- Managing Security Deposits, Rental & CAM across all locations.
- Billing for the Customers of the entire Zone, customer chargeback verify with bank. Vendor payment, Etc. Store opening & closing operation.
- Daily BRS (Bank Reconciliation) Tracking vendors (outstanding and advances)
- Checking and booking of Monthly Payroll in Tally, making timely payments of Salary & Statutory Dues, sales order booking processing payments of Monthly Expenses & capex/goods vendors
- Duration: From 1st July 2010 to Nov 2011.
Commercial Executive
Essar Telecom Retail
01.2009 - 06.2010
- East zone 122 store utility bills payment, vendor payment, and store related expenses payment.
- MIS, BRS, Cash flow, office related expenses payment.
- SAP orders entry And invoicing, making customers debit and credit note and customers post incoming payments entry(SAP SD).
- Generation of MIS Reports .Maintaining Vendor Invoices & Bills, Expense management.
- Travel advance reconciliation, creditor reconciliation. BRS & Other Reconciliation Statements
- Passing the daily bank payment & Receipt Entries, Preparations of Cheques.
- Store & store staff payment.
- Duration: From 1st January 2009 to June 2010.(1 Year)
Store Commercial Executive
Godrej & Boyce Mfg. Co. Ltd.
03.2003 - 12.2008
- Retail Division has a whole array of home furniture as well as institutional furniture ranging from bedroom sets, dining sets, kitchens, kids furniture, desks, seating systems, open plan office systems, storage systems, etc. Our products have been certified by India's leading medical fraternity as being ergonomically and scientifically designed.
- Achieve Individual sales volume
- System Management
- Financial Targets
- Showroom Administration and Control Outstanding
- BaaN Operation and Order Booking
- Catchments Area coverage
- Customer relationship management
- Interacting with individual as well as institutional clients to know their needs and suggesting them appropriate product from a wide range of products.
- Capable of taking innovative and good initiative to bring excitement in showroom for customer pull and ensuring customer satisfaction through excelled purchase experience
- Coordinate with the Accounts Department for linkage of outstanding and payments.
- Understand Customer requirements and convey relevant feedback to the Company.
- Knowledge of BaaN as the showroom has BaaN connectivity and should be able to generate all statements relating to stock availability, pending indents and billing
- Order Booking and coordinate with Commercial for execution.
- Handling the customers queries regarding booking the order, releasing I/Note, after sales service etc.
- Regular follow-ups with Warehouse, Logistic Dept. and Service dept.
- Always upgrading oneself with current changes and introduction.
- Customer Support – Selling a wide range of products of the company's portfolio & handling all kinds of product-related queries, Complaints & objections.
- Ensuring smooth execution of an order placed by the customer-from booking in the ERP system to coordinating delivery & after sales service.
- Telemarketing and conduction of Sales Promotional Campaigns.
- To achieve set targets with efficient team-work.
- Duration: 5 years
- Special Skills: Selling skill, Commercial Knowledge, Customer Service Attitude, Interpersonal Skill, Analytical Ability, Knowledge of sales in consumer durables and customer based networks.
- Operating: Computer literacy, Thoroughly knowledge of BaaN.
Education
B.Com - Syllabus as per University
C.U
01-2002
High Secondary - Syllabus as per W.B.H.S.C.S.E
W.B.H.S.C.S.E
01-1999
Madhyamik Pariksha - Syllabus as per W.B.B.S.E
W.B.B.S.E
01-1997
Skills
- Internet: Basic Surfing, Opening E-mail Address, Sending & Receiving by Outlook Explorer
- Packages: M/S Office 98/2k, Excel, Baan, REM, Page Maker, Web Page & Front Page Designing
- Completed an Advance Tally (Advance Financial Accounting) from Tally (India) pvt Ltd
- Completed a DFA (Diploma in Financial Accounting) “Youth Computer Center”
- Customer relationship management
- Inventory management
- Visual merchandising
- Staff training and development
- Budget management
- Team motivation
- Performance analysis
- Health and safety compliance
- Upselling strategies
- Process optimization
- Customer service skills
- Self motivated
- Store operations efficiency
- Staff mentoring
- Cash handling
- Good communicator
- Sales Leadership
- Sales reporting
- Sales KPI management
- Performance monitoring
- Stock control systems
- Relationship Management
- Product knowledge proficiency
- Inventory management expertise
- Sales promotion implementation
- Sales driven
- Stock control systems understanding
- Product ordering
- POS system operation
- Store security vigilance
- Retail software usage
- Loss prevention strategies
- Visual merchandising creativity
- Staff retention techniques
- Operational optimisation
Languages
Languages known: English, Hindi & Bengali
STRENGTH
I can handle any kind of pressure casually and communicate with any people easily when I fail to maintain my time management for a particular job, it irritates me constantly and I can’t be over it Ultimately I complete that job, I hereby declare that all the above information given by me is true to the best of my knowledge and I am solely responsible for its accuracy.
current Salary
I can handle any kind of pressure casually and communicate with any people easily when I fail to maintain my time management for a particular job, it irritates me constantly and I can’t be over it Ultimately I complete that job, I hereby declare that all the above information given by me is true to the best of my knowledge and I am solely responsible for its accuracy.
Hobbies and Interests
Hobbies: Reading News. Playing Cricket. Watching TV.
Timeline
Store Manager
TBZ jewellery
05.2026 - I currently work here
Sales Administration Manager
PC Chandra Jewellers
03.2026 - 07.2026
Store Manager
TANISHQ
05.2022 - 03.2026
Boutique Operations Specialist (BOS)
TANISHQ
09.2021 - 04.2022
Commercial Manager
Senco Gold Ltd
05.2018 - 08.2021
Sr. Head Cashier
Travel Food Services Pvt Ltd. (Dumdum International Airport)
01.2014 - 04.2018
Store Head Cashier
MPS Group of Company
12.2011 - 12.2013
Store Head Cashier
Pantaloons Retail India (Future Group India)
07.2010 - 11.2011
Commercial Executive
Essar Telecom Retail
01.2009 - 06.2010
Store Commercial Executive
Godrej & Boyce Mfg. Co. Ltd.
03.2003 - 12.2008
B.Com - Syllabus as per University
C.U
High Secondary - Syllabus as per W.B.H.S.C.S.E
W.B.H.S.C.S.E
Madhyamik Pariksha - Syllabus as per W.B.B.S.E
W.B.B.S.E