Somina Manikanta Manohar

• Coordinated daily operations to enhance workflow and improve service delivery.
• Led process optimization initiatives that increased booking accuracy and reduced turnaround time by up to 40% through digital transformation and automation.
• Collaborated with cross-functional teams, including operations, IT, and compliance, to integrate country-specific requirements into standardised SOPs, achieving seamless workflow consolidation.
• Implemented unified performance dashboards to monitor KPIs and SLA adherence, enhancing tracking capabilities and enabling swift issue resolution.
• Collaborated with cross-functional teams, including operations, IT, and compliance, to integrate country-specific requirements into standardised SOPs, consolidating workflows for improved efficiency.
• Enhanced system integration for bookings and introduced automation solutions, increasing data accuracy and reducing manual interventions by 30%.
• Organised periodic reviews and feedback loops with end-users and country managers to continuously refine booking processes and maintain high customer satisfaction.
• Coordinated international business travel and gained exposure to diverse cultures through visits to Thailand, Colombo, and Vietnam, enhancing cross-cultural communication and operational insights.
• Organised periodic reviews and feedback loops with end-users and country managers to refine booking processes and ensure high customer satisfaction.

• Led root cause analysis sessions to resolve recurring issues and improve service delivery.
• Streamlined process workflows to enhance operational efficiency and reduce turnaround time.
• Optimized resource allocation, ensuring the right personnel were assigned to appropriate tasks for maximum output.
• Analyzed performance metrics to drive strategic decision-making and optimize resource allocation.
• Managed end-to-end project lifecycles, ensuring timely delivery of process enhancements.
• Developed and implemented training programs for new hires, ensuring consistency in process execution across all team members.
• Developed training materials and mentored junior staff on best practices in process management.
• Mentored junior team members on best practices and process improvements.

• Supervised daily operations, ensuring adherence to quality standards and efficiency goals.
• Oversaw daily CRM operations, ensuring accuracy and consistency across customer interactions.
• Enhanced workflow efficiency by implementing new CRM processes and best practices.
• Trained and mentored team members on CRM tools and customer engagement strategies.
• Monitored team performance metrics, identifying areas for growth and development opportunities.
• Analyzed customer data trends to inform operational improvements and service enhancements.

• Led cross-functional teams to enhance operational efficiency and meet project deadlines.
• Mentored junior staff, fostering skill development and promoting a collaborative team environment.
• Implemented process improvements that streamlined workflows and reduced turnaround time for client deliverables.
• Analyzed performance metrics to identify areas for enhancement and drive continuous improvement initiatives.
• Developed training programs to elevate team capabilities and improve overall service quality.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.

• Led pilot batch as senior operations associate, achieving notable performance outcomes.
• Navigated internal job posting (IJP) process successfully, resulting in promotion to team leader - qualitY within 1 year
• Completed internal job posting process, earning promotion to team leader - quality within 1 year.
• Implemented standardized operating procedures and performance metrics, enhancing workflow efficiency.

Chosen as sales manager for SFS Technology during campus interviews. Directed collections process for HDB services, focusing on R1 and R2 bucket recoveries. Managed team employing outbound calling techniques to enhance customer engagement. Demonstrated leadership, achieving significant recovery milestones. Initiated process enhancements, streamlining debt recovery operations. Set and met ambitious recovery targets through effective strategy implementation. Conducted performance reviews, enhancing team effectiveness in collections. Monitored industry trends to inform and adjust recovery tactics accordingly.

Led sales team to exceed quarterly targets through strategic planning and performance monitoring.

Developed and executed training programs to enhance team skills and product knowledge.

Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.