Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Somosri Guha

Mumbai

Summary

I am an accomplished Cabin Service Trainer at Air India Ltd, I am adept in the art of Facilitation, Adult learning , Public speaking and Interpersonal communication. I have enhanced training effectiveness by integrating multimedia tools and developing comprehensive lesson plans in my training sessions. I have mentored both fresh and experienced Premium cabin crew, and significantly boosted their learning through innovative training programs and exceptional service standards.I am comfortable with remote training technology and methodologies.I am a part of the team that worked on Transformation of Air India Ltd post take over by the Tata group and also working on the integration process of Air India Ltd and the Vistara airlines .

Overview

19
19
years of professional experience
1
1
Certification

Work History

Cabin Service Trainer

Air India Ltd
04.2023 - Current
  • Facilitated and mentored Cabin crew.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Delivered dynamic presentations to facilitate learning and retention..
  • Played an important role in mentoring and managing performance of the learner’s .
  • Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
  • Analysed training data and feedback from learner’s to identify trends and areas for improvement, leading to more targeted training efforts.
  • Boosted training session effectiveness with integration of multimedia tools.
  • Facilitated virtual, in-person and blended learning sessions.
  • Developed lesson plans, instructional materials and online tests for Cabin services courses.
  • Was a part of the team of three who wrote the Facilitator’s Guide for all the Cabin services trainer .

Cabin Senior

Air India Ltd
03.2005 - 03.2023
  • Played an integral role in perfecting brand image through adherence to uniform guidelines and professional demeanor at all times while interacting with passengers.
  • Delivered comprehensive training programs for junior crew members, fostering a culture of continuous learning and development among staff.
  • Was a part of VVIP crew core team selected on Air India One and on several occasions have flown the Ex-Prime Minister and President on their official duties overseas.
  • Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
  • Enhanced passenger satisfaction by consistently providing exceptional service and addressing individual needs.
  • Ensured compliance with all airline policies and regulatory requirements related to cabin operations during flights.
  • Collaborated with team members to streamline onboard processes, resulting in smoother flight operations.

Education

Bachelor Of Arts - Anthropology

Cotton University
Guwahati
2004

Skills

  • Public Speaking
  • Planning and coordination
  • Creative Problem-Solving
  • Course Planning
  • Training Needs Analysis
  • Interpersonal Communication
  • Lesson Planning
  • Curriculum Planning
  • Lesson Plan Development
  • Attention to Detail
  • Coaching and Development
  • Relationship Building
  • Training Program Development
  • Team Exercises
  • Group Discussion Facilitation
  • Adult Learning Theories

Certification

Dale Carnegie -Train the Trainer.

Premium cabins trainer -Crew lounge .

Professional etiquette and interpersonal skills.

Languages

English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Intermediate (B1)

Timeline

Cabin Service Trainer

Air India Ltd
04.2023 - Current

Cabin Senior

Air India Ltd
03.2005 - 03.2023

Bachelor Of Arts - Anthropology

Cotton University

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Somosri Guha