Somya Gupta
Bengaluru
Summary
Reliable Sales and Client Relationship Professional with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
6
6
years of professional experience
Work History
Sales and Client Support Representative
GohighLevel
Remote
03.2024 - Current
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Supported sales efforts by offering knowledgeable insights into product offerings during upselling opportunities.
Sales Support Analyst
Rayden Interactive (Phreesia)
11.2021 - 09.2023
- Listened to customer needs to identify and recommend best products and services.
- Created strategies to increase sales revenue by targeting key markets or expanding into new areas of business.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Customer Experience Specialist
SendinBlue
07.2020 - 11.2021
- Devised solutions to operations issues related product , working closely via phone, email, live chat and web teleconference
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive correction
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
Key accounts Manager
Uber India Systems Pvt Ltd
03.2019 - 02.2020
- Consistently achieved top ranking in revenue and profit growth
- Improved account management by predicting potential competitive threats and outlining proactive solutions
- Restaurant
- Partnerships Achievements/Tasks Handled overall sales of the city along with 2 team members and succesfully achieved the projected results.Identified
- Opportunities for more business , negotiated and closed new business
- Opportunites Significant experience in Sales/Account Management related to on field hindrances as well as back office operations.Successfully managed top clients for the company and achieved project scheduled goals Contact: Nadia
- Arif – 9004938880.
Education
PGDM -
MIT School Of Business
PuneB.A (Hons) - Economics
Motilal Nehru College, University of Delhi
Skills
- Sales Activities and Customer service
- Client relationship management
- Effective communication
- Sales techniques
- Follow-up procedures
- Problem-solving skills
- Technical troubleshooting
- Sales support
- Product knowledge
- Account retention
- Data analysis
Skills
Microsoft Office 65, Google Apps , Jira , Salesforce , Datadog , Zendesk , Slack, Email designing
Affiliations
- Cooking
- Binge Watching
- Travelling
- Gardenning
- Fitness and Exercise
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Sales and Client Support Representative
GohighLevel
03.2024 - Current
Sales Support Analyst
Rayden Interactive (Phreesia)
11.2021 - 09.2023
Customer Experience Specialist
SendinBlue
07.2020 - 11.2021
Key accounts Manager
Uber India Systems Pvt Ltd
03.2019 - 02.2020
PGDM -
MIT School Of Business
B.A (Hons) - Economics
Motilal Nehru College, University of Delhi
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