Somya Gupta
Jaipur
Summary
UI/UX and Graphic Designer with experience in customer support and a strong creative foundation. Took a planned career break for family responsibilities while working as a freelance portrait artist, before transitioning into UI/UX design through professional training.
Overview
6
6
years of professional experience
1
1
Certification
Work History
UI UX Designer Intern
Instil-it
08.2025 - 10.2025
- • Worked on UI/UX design for digital products
• Created wireframes, user flows, and high-fidelity UI screens
• Conducted basic user research and usability analysis
• Designed clean, aesthetic, and user-friendly interfaces
• Collaborated with team members and incorporated feedback - Created wireframes, prototypes, and high-fidelity designs to visualise proposed user experience enhancements.
- Established and maintained UI and UX design guidelines, standards, and best practices to ensure consistency across platforms.
- Led user experience UX design projects from concept to launch, incorporating user feedback and iterative design processes.
Technical support executive
TelePerformance Global Services
04.2023 - 10.2023
- A Technical Support Executive at NortonLifeLock, I played a crucial role in providing exceptional technical assistance to our customers, ensuring they receive the best possible experience with our security products.
- It was part of a dynamic team dedicated to safeguarding our customers' digital lives.
- Customer Assistance: Provide timely and effective technical support to customers via phone, email, or chat, addressing their queries and concerns related to NortonLifeLock products.
- Troubleshooting: Diagnose and resolve technical issues, including antivirus software installation, malware removal, and system security, guiding customers through step-by-step solutions.
- Product Knowledge: Maintain an in-depth understanding of NortonLifeLock products and services to offer accurate advice, troubleshoot problems, and educate customers on best practices.
Tele Sales Executive
Iksula Services Pvt. Ltd
Jaipur, Rajasthan
11.2022 - 04.2023
- I was working in seller growth.
- Where we contact seller over call and promote Etsy product and services.
- So it's ETSY under Iksula and it's an international process.
Reservation Manager
Traverz India Hospitality Pvt. Ltd
01.2020 - 08.2022
- The reservation department use to handle all the reservation request for accommodation, interact with the clients and handles the room and reservation status.
- It was inbound calling process of international client.
- One light Hostel
Education
Certificate of Higher Education - Graphic & UI/UX Design
Grras Solution Pvt Ltd
Jaipur, RJ2025
Bachelors in Fine Arts - Applied Arts
Manipal University Jaipur
Jaipur, India05.2022
Commerce Field
India International School Jaipur
Jaipur, India05.2018
Skills
- User experience design
- Wireframing
- Usability testing
- Interaction design
- Visual design
- Customer relationship management
- Technical troubleshooting
- Project management
- Team collaboration
- User research
- Client relationship management
- Adaptive problem solving
- Feedback incorporation
- Design standards maintenance
- Product knowledge
- UI design
- User testing
- Excellent communication
- Graphic arts design
- UI design principles
- Graphic design
- Responsive web design
- Resilient mindset
- Visual communication
- Information architecture
- Attention to Detail
- Feedback receptivity
- Wireframing and prototyping
- Mobile application design
- User-Centric design
- Innovative thinking
- Client engagement
- Rapid prototyping
- Positive attitude
- Customer service excellence
- Customer Service
- Time-management
- Decision making
- Active listening
- Team Leadership
- Effective communication
- Effective listening
- Branding and identity
- Relationship-building
- Technical communication
- Communication proficiency
- Time efficiency
- Illustration and typography
- Stress tolerance
- Self-motivation
- Patience and persistence
- Critical-thinking
- Idea generation
- Stress management
- Customer service orientation
- Deadline management
- Quality Assurance
Activities
- Painting
- Sketch
- Guest relations
Languages
English
Proficient
C2
Hindi
Upper Intermediate
B2
Certification
Successfully completed a professional UX/UI & Graphic Designing certification and internship from GRRAS Solutions Pvt. Ltd., gaining hands-on experience in user-centered design, visual design principles, and real-world project execution. The training covered tools such as Figma, Adobe Photoshop, Illustrator, After Effects, and Premiere Pro, along with wireframing, prototyping, UI design, and design fundamentals. Demonstrated strong commitment to learning, creative problem-solving, and continuous professional growth.
Interests
Freelance sketching and portrait drawing, exploring realism and visual storytelling
Painting and experimenting with color theory and composition
Exploring UI/UX trends and design inspirations
Creating digital layouts and visual conc
Timeline
UI UX Designer Intern
Instil-it
08.2025 - 10.2025
Technical support executive
TelePerformance Global Services
04.2023 - 10.2023
Tele Sales Executive
Iksula Services Pvt. Ltd
11.2022 - 04.2023
Reservation Manager
Traverz India Hospitality Pvt. Ltd
01.2020 - 08.2022
Certificate of Higher Education - Graphic & UI/UX Design
Grras Solution Pvt Ltd
Bachelors in Fine Arts - Applied Arts
Manipal University Jaipur
Commerce Field
India International School Jaipur