SOMYA SINGH
Gurgaon
Summary
Seasoned fraud detection and risk management expert with over 6 years of experience in financial crime prevention and process optimization. Demonstrated proficiency in data analytics to effectively mitigate fraud risks, enhance system efficiency, and ensure compliance. Expertise in mentoring teams and automating workflows, resulting in improved accuracy and performance. Committed to achieving business goals through strategic planning and a strong work ethic.
Overview
7
7
years of professional experience
Work History
Process Developer
Genpact
04.2023 - Current
- Spearheaded fraud prevention initiatives at Latitude Financial Services, Melbourne, Australia
- Utilized surveillance tools like Vision+ and Xcalibur to detect and mitigate fraudulent transactions
- Improved fraud detection accuracy by refining data analysis models, reducing false positives
- Conducted end-to-end investigations for high-value fraud claims, ensuring adherence to global regulations
- Collaborated with IT and compliance teams to integrate advanced machine learning tools for fraud detection
Senior Executive, Relationship Manager (NRI Process)
Policy Bazaar
03.2022 - 04.2023
- Increased client retention rates by 25% through personalized advisory on insurance products
- Led compliance audits to ensure adherence to international financial regulations
- Streamlined the NRI policy claims process, reducing turnaround time by 15%
Business Development Executive & Category Analyst
ShopClues
01.2019 - 03.2021
- Drove a 30% increase in merchant revenue by redesigning promotional strategies
- Developed a pricing framework that enhanced product visibility and profitability
- Analyzed category performance data to provide actionable business insights
Branch Service Associate
SBI Cards
10.2017 - 01.2019
- Provided end-to-end customer support for billing, card replacements, and account queries
- Monitored accounts for fraudulent activity and collaborated with compliance teams for prevention
- Assisted customers with financial solutions, including credit limit adjustments and balance transfers
- Partnered with cross-functional teams to enhance customer service and issue resolution
Education
Diploma in General Nursing and Midwifery -
Krishna Nursing and Paramedical Institute
Lucknow01.2017
Higher Secondary - CBSE
Kendriya Vidyalaya
Lucknow01.2013
Secondary - CBSE
Kendriya Vidyalaya
Lucknow01.2011
Skills
- Fraud Detection and Prevention
- Risk Management
- Analytical Proficiency
- Financial surveillance tools
- Process Optimization
- Mentoring and training
Hobbies and Interests
- Singing
- Painting
- Dancing
Awards
- Performer of the Year – Recognized for consistent excellence in performance.
- Star Performer at ShopClues – Awarded for outstanding contributions to category management and business growth.
- Best Rookie at SBI Cards – Acknowledged for exceptional customer service and operational efficiency.
Personal Information
Date of Birth: 11/29/94
Timeline
Process Developer
Genpact
04.2023 - Current
Senior Executive, Relationship Manager (NRI Process)
Policy Bazaar
03.2022 - 04.2023
Business Development Executive & Category Analyst
ShopClues
01.2019 - 03.2021
Branch Service Associate
SBI Cards
10.2017 - 01.2019
Diploma in General Nursing and Midwifery -
Krishna Nursing and Paramedical Institute
Higher Secondary - CBSE
Kendriya Vidyalaya
Secondary - CBSE
Kendriya Vidyalaya
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