Sujith Navath
Hyderabad
Summary
Dynamic Process Developer with expertise in fraud detection and payment operations monitoring at Genpact. Proven ability to enhance service quality through analytical problem solving and team collaboration. Recognized for implementing process improvements that elevated operational efficiency and compliance standards, while mentoring junior associates to foster a culture of excellence. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Process Developer
Genpact
03.2023 - Current
- Reviewed transaction histories to identify suspicious activities and mitigate potential risks.
- Monitored real-time transactions for anomalies using specialized software systems.
- Assessed customer data to detect potential fraud risks and compliance issues.
- Conducted thorough customer due diligence to ensure regulatory adherence.
- Maintained accurate records of KYC documentation and analysis results.
- Performed operational monitoring of payment processes to ensure system stability.
- Collaborated with internal teams and banking partners to resolve payment issues promptly.
- Recommended process improvements based on analytical insights to enhance payment experience.
Subject Matter Expert
Tech Mahindra
06.2021 - 03.2023
- Developed and delivered training programs on operational best practices and quality standards.
- Served as escalation point for complex operational and technical issues.
- Facilitated cross-functional coordination to enhance service quality and operational efficiency.
- Mentored junior associates while supporting process optimization initiatives.
- Conducted knowledge-sharing sessions to improve team expertise on emerging technologies.
- Provided guidance on complex technical issues to cross-functional teams.
Quality Analyst
Lakshmi Technologies
06.2019 - 05.2021
- Conducted quality inspections to ensure products met company specifications and standards.
- Handled PCB soldering, assembly, and troubleshooting.
- Identified defects and implemented corrective actions to improve production quality.
Education
B.Com - Computers
Vasishta Degree College
Kamareddy01.2022
Intermediate - MPC
Aryabhata Junior College
Kamareddy01.2015
SSC - Ramayampet
Manjeera Vidyalayam High School
Ramayampet01.2013
Skills
- Customer due diligence
- Fraud detection and analysis
- Payment operations monitoring
- Transaction monitoring and analysis
- Payment processing
- Supervision and leadership
- Microsoft Office proficiency
- Process mapping and improvement
- Quality assurance
- Analytical problem solving
- Team collaboration
- Attention to detail
- Time management
Languages
- English, Advanced
- Hindi, Advanced
- Telugu, Native
Awards
- Best Associate & Bronze Award - Tech Mahindra
- Bronze Award - Genpact
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Accomplishments
Best performer (Bronze) - Tech Mahindra (2)
Timeline
Process Developer
Genpact
03.2023 - Current
Subject Matter Expert
Tech Mahindra
06.2021 - 03.2023
Quality Analyst
Lakshmi Technologies
06.2019 - 05.2021
B.Com - Computers
Vasishta Degree College
Intermediate - MPC
Aryabhata Junior College
SSC - Ramayampet
Manjeera Vidyalayam High School