Sonakshi Gupta
17-8-3D, Arif Metro City Apartments, Lucknow
Summary
Resourceful TPA Administrator known for high productivity and efficient task completion. Specialize in claims processing, compliance management, and customer service excellence. Excel in communication, problem-solving, and time management to deliver outstanding results in fast-paced environments.
Overview
16
16
years of professional experience
Work History
TPA (Administrator)
MAX SUPER SPECIALITY HOSPITAL
Lucknow
09.2024 - Current
- Developed and implemented procedures for tracking claims and payments, as well as monitoring the overall performance of health care plans.
- Researched and responded to inquiries from clients regarding claims status, eligibility requirements, billing issues, and policy provisions.
- Conducted audits of third party administrators for compliance with service level agreements.
TPA & HR Manager
Aastha Maternity & Laparoscopy Centre
Lucknow
07.2023 - 08.2024
- Handing TPA/Health Insurance Cases/Patients
- Empanelment process in various insurance company
- Corporates tie-ups
- Handling HR data
- Quality assurance & NABH process
- Developed and implemented HR strategies to improve employee engagement and retention.
- Organized and facilitated team-building activities, including monthly staff meetings.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
TPA & HR Manager
Globe Healthcare
07.2018 - 06.2023
- Handing TPA/Health Insurance Cases/Patients
- Empanelment process in various insurance company
- CGHS Empanelment
- Ayushman Empanelment
- Handling HR data
- Quality assurance & NABH process
Office Executive
Dr. M.C.Saxena Group Of Colleges
01.2015 - 12.2018
- Manage incoming and outgoing mail along with shipping and receiving duties
- Handling parents & students enquiries
- Maintain accurate staff records like salary, attendance etc
- Maintain File records and data
- Prepare and distribute bulletins and newsletters
Radio Jockey
All India Radio (Lucknow)
01.2009 - 12.2010
- Voice over for Ads/Commercials, jingles & sparkles
- In house creative copywriting, creating innovative ideas for upcoming events
- Create new ideas for Ads/Commercials
Education
MBA - Human Resources Management
Gautam Buddha Technical University
Lucknow06-2015
Bachelor of Arts - Computer Applications & English
Lucknow University
LUCKNOW06-2012
Intermediate -
Board of High School & Intermediate Education UP
Lucknow01-2007
High School -
Board of High School & Intermediate Education UP
Lucknow01-2005
Skills
- Operations Management
- Claims Management
- Office Administration
- Customer Service
- Mail handling
- Team Collaboration
- Performance Improvement
- Document Control
Personal Information
- Father's Name: Mr. Rajendra Kumar
- Mother's Name: Mrs Sangeeta Gupta
- Date of Birth: 09/08/90
- Gender: Female
Languages
- Hindi
- English
Computerknowledge
Complete one year “O” Level Diploma, Windows, C, HTML, MS Office (Word, Excel, Power Point, Internet Etc…)
Timeline
TPA (Administrator)
MAX SUPER SPECIALITY HOSPITAL
09.2024 - Current
TPA & HR Manager
Aastha Maternity & Laparoscopy Centre
07.2023 - 08.2024
TPA & HR Manager
Globe Healthcare
07.2018 - 06.2023
Office Executive
Dr. M.C.Saxena Group Of Colleges
01.2015 - 12.2018
Radio Jockey
All India Radio (Lucknow)
01.2009 - 12.2010
MBA - Human Resources Management
Gautam Buddha Technical University
Bachelor of Arts - Computer Applications & English
Lucknow University
Intermediate -
Board of High School & Intermediate Education UP
High School -
Board of High School & Intermediate Education UP
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