Sonal
Deputy Manager
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Deputy Manager
Kotak
9 2022 - Current
- Maintained, documented and presented progress reports to leaders.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
Assistant Manager
Axis Bank
11.2020 - 08.2022
- Works as Branch Relationship Officer at axis bank, handling teller counter, customer query, customer service, investment, cross sell etc
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
PGDBS - Banking And Financial Support Services
Amity University
Noida 04.2001 -
Bachelor of Computer Applications - Banking And Financial Support Services
Patna University
Patna, India 04.2001 -
I.sc - PCB
Patna Muslim High School
Patna 04.2001 -
No Degree - 10th
St. Karen's Secondary School
Patna 04.2001 -
Skills
Languages
English
Hindi
Process and procedure development
Task Delegation
Operations Management
Customer Relations
Compliance understanding
Retail Operations
Money Handling
MS Office
Computer Skills
Sonal - Deputymanager
(+91) 9608345153, sonal0830@gmail.com, Bengaluru, INDIA, 3 Years 9 Months, Customer Service, Back Office Operations, Branch Operations, Banking Operations, Customer Handling, Branch Sales, Branch Management, Retail Asset Operations, Customer Management, Customer Support, Deputy Manager, Kotak, 09/2022, Present, Assistant Manager, Axis Bank, 11/2020, 08/2022, works as Branch Relationship Officer at axis bank, handling teller counter, customer query, customer service, investment, cross sell etc, PGDBS - BANKING SERVICES, 2020, Amity University, 68%, B.Ed - Education, 2019, Magadh University, 72%, 12th, 2009, CBSE, English, 55-59.9%, 10th, 2007, CBSE, English, 70-74.9%
Timeline
Assistant Manager
Axis Bank
11.2020 - 08.2022
PGDBS - Banking And Financial Support Services
Amity University
04.2001 -
Bachelor of Computer Applications - Banking And Financial Support Services
Patna University
04.2001 -
I.sc - PCB
Patna Muslim High School
04.2001 -
No Degree - 10th
St. Karen's Secondary School
04.2001 -
Deputy Manager
Kotak
9 2022 - Current