Sonal Jeet kaur
Bengaluru
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Leader
Medibuddy
Bangalore
12.2022 - Current
- Currently managing responsibilities across the Annual Health Checkup and Refund departments
- Responded to and resolved escalation-related queries from Account Managers across various corporate accounts
- Managed social media and grievance escalations with prompt and proactive actions
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Generated comprehensive excel spreadsheets outlining corporate eligibility requirements as informed by account managers, fostering seamless teamwork
- Managed appointment bookings for a diverse customer base, including corporations and individual customers, overseeing arrangements for annual check-ups and surgeries.
- Directed team in addressing customer concerns to ensure satisfaction.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Collaborated with other departments to ensure alignment of goals across teams.
Education
X -
XII -
Bcom -
Skills
- Basic knowledge of Accounting
- Basic knowledge of MS Word
- Basic Knowledge in Ms Excel
- Communication skills
- Convincing power for upsell
- Teamwork
- Submission of projects under tight deadlines
- Quality Improvement
- Leadership
- Complex Problem-Solving
- Work Planning
- Team Supervision
Certification
- Digital Marketing, 08/2021 - 09/2021
- Internal Control - Design, Implementation and Monitoring, 05/2022 - 06/2022
- The Complete Financial Analyst, 06/2022 - 08/2022
Languages
Punjabi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Timeline
Team Leader
Medibuddy
12.2022 - Current
- Digital Marketing, 08/2021 - 09/2021
- Internal Control - Design, Implementation and Monitoring, 05/2022 - 06/2022
- The Complete Financial Analyst, 06/2022 - 08/2022
X -
XII -
Bcom -
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