SONAL J. THORAT
Andheri, Mumbai
Summary
To secure a better position in reputed Airline in which I can use my experience and skill for the Airline's success and my future career advancement opportunities.
Overview
18
18
years of professional experience
1
1
Language
Work History
senior travel consultant
09.2021 - Current
- Handling domestic international and soto fare queries
- Implantation on chat bot process
- Offline LCC billing, working on debit memo and taking waiver from the airline for dupe booking
- Worked with Sutherland as, service agent for Flighthub process
04.2021 - 09.2021
- Handling calls and solving queries
- Sending tickets for fulfilment to backend team
- Actioning scheduled change queues
Senior Travel Consultant
ATB Yatra
10.2020 - 07.2020
- Issuing domestic & international tickets
- Handling domestic & international cancellation & reissues
- Well versed with domestic and international hotel booking
- Working on visa cases
- Doing coordination’s for Bill clearance with client.
Admin
09.2017 - 09.2019
- Handling in house agencies and vendors, comparing fare with various agents accordingly taking a call on lower fare
- Handling travel team
- Manging the day-to-day operations as per instruction
- Planning and scheduling meetings and appointments with internal/external members for travel development
- Taking MOM (Minutes of Meeting) for all meetings and keeping track of targeted actions ,Manage travel and logistics
- Act as the first point of contact by representing the organization in a positive manner
- Handling telephone calls connecting calls as per requirement
- Handling the entire Kl on the group level (Kalpataru limited, Kalpataru groups entity and JMC)
- Vendor management (clearance of billing and doing audit on dupe bills)
- Giving instructions and approval to booker
- Maintaining data for last minute booking and Travel MIS
- Meeting and discussing points with HOD`S for past dated travel cost impact
- Accommodations for employee, consultant and guest as per eligibility
- Dealing with agencies/Airline for availing best deals for domestic and international sector
- Handling VIP,CIP travels,Maintaining confidentiality
- Doing implementation on SBT portal and pulling out data of SBT travelers
- Implanting new policy for reducing travel cost adhere with the Travel policy
- Seeking for best deal from airlines and hotels
- Resolving and responding escalations/Queries and giving appropriate response on it
Senior travel consultant
Dnata
- 01.2017
- With following areas of activities (July-12 – Sep, )
- Handling Galileo system for domestic & international booking
- Doing domestic & international reissue & cancellation
- Doing domestic & international LCC booking
- Solving customer queries and providing them right solution
- In the case of dupe booking requesting for waiver & taking the waiver from the airline
- Assigning the meal, seat & meet and greet service to the Passengers in the booking with the relevant charges
- Doing billing and sending for payment
- Handling billing & solving audit query & Solving escalations
- Updating refund tracker & keeping the track of open & Refunded tickets
- Doing the role of trainer i.e teaching process
- Worked, year in Riya Travel, senior travel consultant with following areas of activities
WNS Global Services, Atlantic Airlines
03.2011 - 07.2012
- Handling Galileo & Amadeus system for domestic & international booking
- Working as shift in charge, solving query as floor walker & distributing equally mails to everyone
- Doing domestic & international reissue & cancellation
- Checking the queues as per airline requirement updating the remarks & informing to the passengers through the mail
- Assigning the meal & seat to the Passengers in the booking with the relevant charges
- Doing domestic & international LCC booking
- Adding baggage, wheelchair and infant with relevant charges
- Creating travel agent id for our sub travel agent
- Updating the balance as per the requirement
- Requesting for capping to the airline as per system requirement sending mail to the airline person
- Solving customer queries and providing them right solution
- In the case of dupe booking requesting for waiver & taking the waiver from the airline
- Worked 2, , G.S.A
- Of Airlines with following areas of activities of Virgin
07.2010 - 12.2010
- Passengers reservation: Actioning the booking/reservation through Vega system of Virgin Atlantic Airlines,
- Actioning the queue of no address, no postcode, no payment details and non G.B.P
- Fare
- Actioning flying club booking, mates booking, discounted fare booking and voucher discounted letter booking
- Actioning e-tickets into paper tickets for non VS Airlines passengers who are the partner airline’s passenger of VS Airlines
- Checking the schedule change of flight and informing passengers accordingly
- Maintaining the e-mail ID of the passengers through our mailbox to proper excel sheet and prepare the appropriate report
- Making the group booking and maintaining PNR numbers
- Excess baggage and reissuing tickets and providing information to Passengers regarding relevant payment
- Worked in Indian Airlines Back Office as a C.S.A
- For the period of 1 year and 06 months with following spectrum of the job
12.2006 - 03.2008
- Making the reservation for outgoing passengers through the IBM Reservation System
- Arrangement of passenger’s group booking
- Checking the passenger's manifest as per PNR numbers
- Post Flight Formalities
- Passenger’s baggage information
- Handling passenger’s queries.
Education
B.A. - Eco
H.S.C - undefined
S.S.C - undefined
Diploma - Aviation Management, International Air Travel Management
Timeline
senior travel consultant
09.2021 - Current
04.2021 - 09.2021
Senior Travel Consultant
ATB Yatra
10.2020 - 07.2020
Admin
09.2017 - 09.2019
WNS Global Services, Atlantic Airlines
03.2011 - 07.2012
07.2010 - 12.2010
12.2006 - 03.2008
Senior travel consultant
Dnata
- 01.2017
B.A. - Eco
H.S.C - undefined
S.S.C - undefined
Diploma - Aviation Management, International Air Travel Management
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