Sonal Malik
Technology Delivery Manager
Gurugram
Summary
Results-driven Technology Delivery Leader with over 18 years of experience in driving large-scale ERP implementations and delivering best-in-class solutions across SAP SuccessFactors Talent modules. Specialized in leading end-to-end implementations of RCM, RMK, ONB, PMGM, CDP, Succession Planning, and People Profile with a proven track record of process excellence and transformation delivery.
Holds 5+ SAP SuccessFactors certifications, including Professional Certification in Recruiting Management (RCM) and Recruiting Marketing (RMK). Adept at leading cross-functional teams, managing global stakeholders, and aligning technology solutions with strategic business goals. Passionate about enhancing customer and partner experiences while delivering measurable impact through innovative, scalable, and quality-focused solutions.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
SAP SuccessFactors Technology Delivery Manager
Accenture
05.2015 - Current
Major Roles & Highlights
Service Delivery Manager – Oklahoma Gas & Electric (OG&E)
Workstream Lead & Functional Consultant – SAP SuccessFactors (Multiple Clients)
Session Leader for RCM/RMK trainings at SAP SF Capability level
Subject Matter Expert for multiple clients
- Directed enterprise-level service delivery ensuring alignment with SLAs, KPIs, and business outcomes across global teams.
- Acted as the executive client liaison, strengthening relationships and supporting account growth through service excellence.
- Championed automation and process standardization, achieving a 40% increase in operational efficiency.
- Established risk and compliance governance frameworks, ensuring delivery assurance and quality control.
- Led and mentored high-performing, cross-regional teams with strong focus on accountability and engagement.
- Successfully led multiple full-cycle implementations for RCM, RMK, ONB, PMGM, CDP, Succession Planning, and People Profile.
- Served as a trusted advisor to Fortune 500 clients in various industries including Pharma, Media, Retail, and Utilities.
- Delivered multilingual configurations (up to 23 languages) across Recruiting, Performance, and Development modules.
- Specialized in integrations, Role-Based Permissions (RBP), translations, and post Go-Live hypercare support.
- Recognized for deep domain expertise and consistent delivery across global clients such as Paramount, Sun Chemical, Kmart, Astellas Pharma, Tapestry, DeBeers, and more.
- Led requirements gathering, conducted workshops, and guided clients on best-fit SuccessFactors solutions.
- Consulted on global recruiting processes, managed end-to-end system configurations, and enabled multilingual templates.
Team Lead
IBM
08.2011 - 05.2015
- Client: Depository Trust Clearing Corporation - Jan 2014 – April 2015
- Responsibilities: Direct interaction with the client for requirements and discussions
- Involved in Ticket analysis, Solving crucial tickets
- Designed and created several custom AE interfaces and conversion programs for upgrade projects
- Made suitable customizations and enhancements to SQR reports to meet the Business needs
- Supporting the modules C Core HR, Benefits, Time and labor and absence management
- Defect resolution or handle new enhancements for modules Core HR, Benefits, Time and labor and absence management
- To create report on PS Query, SQR and XML Publisher
PSoft Techno-Functional Consultant
Tata Consultancy Services
05.2007 - 08.2011
- PeopleSoft Techno-functional Consultant
- Responsibilities: Manage all development / customization activities for PeopleSoft Core HRMS module at offshore
- Understanding Business requirements, Studying existing system and review
- Working with SQR’s for generating client specific reports
Education
B. Tech - Computer Science
NCCE, Kurukshetra University
01.2002 - 01.2006
Skills
- SAP SuccessFactors - Recruiting Management
- SAP SuccessFactors expertise in Performance Management
- SAP SuccessFactors expertise in Succession planningCareer and development planning using SAP SuccessFactors
- SAP SuccessFactors -Workforce Analytics and Planning
- SAP SuccessFactors Integration Center
- ERP PeopleSoft Techno-functional resource
Industry
Utilities | Pharmacy | Insurance | Retail | Entertainment | Mining
Certification
SAP Professional Certified Associate – SuccessFactors Recruiting Management
Awards
- 6 Recognition Awards for outstanding performance in span of ten years.
- Awarded certificate with title ‘Always On’ by the client for excellent performance in RCM implementation and always being there for resolutions.
- Got ORION Award (Eminence & Excellence Award 2014) under category “Put the client first”
- Got Deep Skill Payment award for 2014-15
- Awarded Kudos from Client for Dedicated support for critical requests.
- Awarded “On the Spot” Award thrice for thoroughness of the work.
Disclaimer
I hereby declare that the above-mentioned information is correct to the best of my knowledge and I bear the responsibility for the correctness of the above-mentioned.
Timeline
SAP SuccessFactors Technology Delivery Manager
Accenture
05.2015 - Current
Team Lead
IBM
08.2011 - 05.2015
PSoft Techno-Functional Consultant
Tata Consultancy Services
05.2007 - 08.2011
B. Tech - Computer Science
NCCE, Kurukshetra University
01.2002 - 01.2006
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