Sonal Priya
Noida
Summary
Dynamic Customer Service Executive with a proven track record at Virgin Media, skilled in issue escalation and relationship building. Expert in resolving complex billing errors and enhancing customer satisfaction. Adept at training teams to drive sales growth initiatives and improve service quality, ensuring a seamless customer experience.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
Virgin Media
02.2023 - 08.2024
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies as SME
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Trained staff on operating procedures and company services.
Customer Service Executive
Amazon
03.2022 - 12.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Education
Master of Arts - Political Science
Arunodya University
Itanagar07-2021
Bachelor of Arts - Political Science
University of Delhi (Janki Devi Memorial College)
New Delhi, India07-2019
High School Diploma -
JVM Shyamli
Ranchi, India03-2016
Skills
- Payment management
- Documentation and notes
- Issue escalation
- Presentation skills
- Relationship building
- Complaint handling
- Public speaking
- Customer retention
- Product sales
- Team training and development
- Sales growth initiatives
- Satisfaction monitoring
Timeline
Customer Service Executive
Virgin Media
02.2023 - 08.2024
Customer Service Executive
Amazon
03.2022 - 12.2022
Master of Arts - Political Science
Arunodya University
Bachelor of Arts - Political Science
University of Delhi (Janki Devi Memorial College)
High School Diploma -
JVM Shyamli
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