Summary
Work History
Education
Skills
Hobbies
Timeline
Generic
Sonal Shukla

Sonal Shukla

Senior Associate
Asansol

Summary

Proven ability to establish and maintain excellent communication and relationships with clients and customers. 2.5 Years of customer service experience and has the ability to understand, analyze and resolve problems to meet expectations and achieve goals. Excellent time management skills combined with a superior knowledge of the customer service industry

Work History

Senior Associate

Wipro Ltd
9 2019 - 08.2022
  • Working as a Disconnect Order Manager to disconnect broadband and telephone lines for the AT&T process.
  • Takes full responsibility and maintain constant follow ups with the client via email until the disconnect completes.

Education

B.Com -

Kazi Nazrul University
04.2001 -

Higher Secondary -

DAV Public School
04.2001 -

High School -

DAV Public School
04.2001 -

Skills

  • Sound knowledge in MS Excel & Powerpoint

  • Basic knowledge in SEO

  • Efficient learner

  • Adaptability

  • Communication

  • Time Management

  • Problem Solving

Hobbies

  • Dancing
  • Sports
  • Content writing
  • PSIR

Timeline

B.Com -

Kazi Nazrul University
04.2001 -

Higher Secondary -

DAV Public School
04.2001 -

High School -

DAV Public School
04.2001 -

Senior Associate

Wipro Ltd
9 2019 - 08.2022

Similar Profiles

CREATE PROFILE
Sonal ShuklaSenior Associate