SONAL GUPTA

• Guidewire Cloud: Agency Billing Implementation for CA based carrier

Billing Center Configuration : Leading end-to-end Agency Bill feature implementation on Guidewire Cloud, defining configuration requirements, business rules, and accounting integrations.
Requirements Analysis : Conducting detailed requirements elicitation workshops with finance, operations, and agency management teams; translating business needs into functional specifications and configuration design documents.
Process Design : Mapping current agency billing workflows and designing optimized processes leveraging Guidewire Billing Center best practices and configuration capabilities.
Business Rule Definition : Documenting billing rules related to agency commissions, delinquency and collections treatment; ensuring configuration aligns with business policy requirements.
SIT Coordination : Planning and coordinating System Integration Testing; developing comprehensive test scenarios covering billing edge cases, month-end processing, and payment reconciliation.
Cross-Functional Collaboration :Acting as sole Billing Center Product Owner, partnering with configuration team, development, QA, and operations to ensure successful feature delivery.

Impact : Delivering custom billing enhancements reducing manual billing workarounds by and improving agency accounting accuracy and timeliness.

• Guidewire Cloud: Direct and Agency Billing implementation for GA based carrier

Team Leadership : Managed 6 Business Analysts across billing and claims tracks for bi-weekly delivery cycles; mentored team members on Guidewire Billing Center configuration and best practices.
Billing Center Configuration : Partnered with Product Owner on requirements for Billing Center configuration enhancements across delinquency, collections, and agency billing operations.
Requirements Elicitation :Conducted client workshops and interviews to capture complex billing process requirements; documented use cases, business rules, and system impact analysis.
Stakeholder Engagement : Served as primary liaison between client stakeholders and technical teams; conducted regular demos and requirement validation sessions.
UAT Support : Coordinated UAT execution for Billing Center changes; developed test scenarios and acceptance criteria; logged and triaged defects for post-go-live support.
Process Improvement : Analyzed existing billing processes and recommended configuration-based improvements to streamline collections operations and reduce delinquencies.
Documentation : Authored functional design documents, process flows, and operational runbook for Billing Center enhancements.

•Guidewire BillingCenter Post-Production Support & Enhancements, OH based carrier

Billing Center SME : Served as subject matter expert for Billing Center supporting post-production environment; maintained deep knowledge of configuration, business rules, and integration points.
Requirements Analysis : Collaborated with Product Owner on requirements elicitation for billing enhancements and regulatory changes; developed use cases and impact analysis documentation.

Configuration Testing : Executed behavior-driven test cases for Billing Center configuration changes; verified billing calculations, accounting entries, and system integrations reducing a 200+ defect backlog to single digit in 3 months.
User Research : Identified key pain points in billing workflows through production incident analysis and user feedback; designed targeted improvements to Billing Center configuration.
Backlog Management : Created and refined product backlog based on business priorities, production issues, and user feedback; defined acceptance criteria for billing enhancements.
Process Documentation : Maintained comprehensive documentation of billing processes, business rules, and Billing Center configuration supporting team knowledge management.

Test Strategy & Planning : Owned test planning for Billing Center maintenance and enhancement phases; developed comprehensive test scenarios covering billing business rules.
Functional Testing : Executed complex test cases for billing features including premium billing calculations, refund processing, and collections workflows.
Business Rule Validation : Verified Billing Center configuration changes correctly implemented business rules for invoicing, payments, and adjustments.
Sprint Sign-Off : Conducted product demonstrations for sprint sign-offs and stakeholder reviews; validated UAT readiness.
Progress Tracking : Established tracking mechanisms (status reports, checklists) for planned vs. actual testing execution; identified and escalated quality risks.
Team Collaboration : Partnered with development and BA teams to resolve billing defects and deliver enhancements on schedule.
Knowledge Management : Documented test approaches and billing business rules supporting team knowledge transfer.