Sonali Ashirwad Uge

Functional Consultant

Sterlite Technology Ltd

10.2022 - Current

Company Overview: Icertis Contract Intelligence (ICI) is a leading cloud-based contract lifecycle management (CLM) platform that uses artificial intelligence (AI) to streamline and optimize the entire contract lifecycle. It helps businesses manage all aspects of their contracts, from creation and negotiation to execution and renewal.
Provided technical support to over 100+ regular customers of the Icertis Contract Intelligence (ICI) application, ensuring efficient and effective utilization of the platform.
Diagnosed and resolved user-reported issues related to templates, clauses, and the Word Add-in, contributing to improved document generation and user satisfaction.
Efficiently addressed and resolved issues related to legacy data migration and bulk uploads, ensuring data integrity and successful onboarding.
Troubleshot and resolved issues related to e-signature integrations, specifically with platforms like DocuSign and Adobe Sign, facilitating seamless contract execution.
Utilized data management tools, bulk upload functionalities, and backend fixes to resolve data-related issues, maintaining data accuracy and system reliability.
Diagnosed and resolved issues related to email notifications, subscriptions, recipients, and enabling/disabling recipient subscriptions, ensuring timely and accurate communication.
Configured and updated JSON files by performing CFRR and TSR for configuration cases, ensuring accurate system settings.
Icertis Contract Intelligence (ICI) is a leading cloud-based contract lifecycle management (CLM) platform that uses artificial intelligence (AI) to streamline and optimize the entire contract lifecycle. It helps businesses manage all aspects of their contracts, from creation and negotiation to execution and renewal.
Level: L2.5
Skills: SQL Server 2014, PL/SQL
Responsibilities: Providing L2.5 support to clients on a 24x7 basis, Resolving P1, P2, and P3 cases and user service requests within SLAs, Regular and timely update on case and communication to customer on case progress, Writing SQL queries for investigating and resolving the case related to Bad data or Data fix, Creating knowledge articles for unique case resolution and similar frequent cases, Taking ownership of the Infra/Environment/ Application Related Issues, Work with the Patch team and make sure the application is working fine after the Patch / Update applied, Working on UAT, DEV and PROD environment, Working on Application Integration issues, Monitoring and acknowledging email alerts, notification mails, and cases in the queue, Participating in daily team meetings to discuss ongoing and pending issues, Attending weekly calls with development, DBA, and support teams.