Vignesh M
Chennai
Summary
Results-oriented functional consultant with a customer-focused approach and strong project assessment skills. Expertise in identifying client software needs, configuring applications, and providing effective solutions for functional breakdowns. Known for meticulous attention to detail, resulting in satisfied clients and long-term partnerships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Functional Consultant
Unipro Tech Solutions Private Ltd
Chennai
06.2023 - Current
- Business Process Analysis: Conducted analysis and GAP assessments to align client needs with ERP systems.
- ERP Implementation: Led implementation and support of ERP modules across departments.
- Data Management: Configured client data and managed accurate data migration.
- Client Training: Delivered training on ERP usage and best practices to enhance user engagement.
- ERP Testing: Conducted thorough testing to ensure all functionalities met client specifications before deployment.
- Post Go-Live Support: Provided support and conducted handover sessions for a smooth transition to operational use.
- Documentation: Prepared Statements of Work (SOW) and project documentation to define scope and deliverables.
Functional/Technical Support Executive
Lakeshow ERP Software Private Ltd
Chennai
05.2022 - 04.2023
- Provided L2 support for an ERP application, addressing and resolving complex issues escalated from L1 support.
- Coordinated with the development team to troubleshoot and resolve application problems efficiently and accurately.
- Performed remote installations of software for client systems, ensuring proper setup and configuration.
- Analyzed and documented new customization points and report features, sharing detailed requirements with the development team for implementation.
- Delivered hyper-care support, offering ongoing assistance and training to clients to ensure smooth adoption of the application.
Data Management Coordinator
DTDC Express Limited
Chennai
03.2020 - 02.2022
- Assisted end-user teams in the installation and configuration of mobile applications for tracking first, mid, and last mile delivery updates.
- Provided technical support and troubleshooting for users encountering issues with the mobile application, ensuring seamless operation and user satisfaction.
- Analyzed daily data inputs from users to generate comprehensive reports that informed decision-making and enhanced business processes.
- Compiled and published daily reports on various business transactions, facilitating transparency and performance monitoring.
Operations Trainee
Rane NSK Steering System Private Ltd
Chennai
10.2018 - 10.2019
- Managed customer complaints by effectively documenting and communicating issues to the quality department, ensuring prompt resolution, and customer satisfaction.
- Collaborated with the quality team to analyze complaint trends, contributing to the development of strategies for process improvement and enhanced customer experience.
Education
Bachelor of Engineering - Mechanical Engineering
Meenakshi College Of Engineering
Chennai05-2018
Class XII -
Kingston Higher Secondary School
Vandavasi04-2014
X -
Kingston Higher Secondary School
Vandavasi04-2012
Skills
- Business Workflows
- Requirements Gathering
- Business Intelligence
- Team coordination and collaboration
- Solution Design
- Project scope assessment
- Software Implementation
- SQL
Certification
SAP Implementation
Udemy |
SAP Materials Management
Primus Tech Systems |
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- Recognized for outstanding performance in ensuring on-time delivery, contributing to improved customer satisfaction and operational efficiency.
Timeline
Functional Consultant
Unipro Tech Solutions Private Ltd
06.2023 - Current
Functional/Technical Support Executive
Lakeshow ERP Software Private Ltd
05.2022 - 04.2023
Data Management Coordinator
DTDC Express Limited
03.2020 - 02.2022
Operations Trainee
Rane NSK Steering System Private Ltd
10.2018 - 10.2019
SAP Implementation
Udemy |
SAP Materials Management
Primus Tech Systems |
Bachelor of Engineering - Mechanical Engineering
Meenakshi College Of Engineering
Class XII -
Kingston Higher Secondary School
X -
Kingston Higher Secondary School
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