Sonali Khuntia
Bengaluru
Summary
Experienced IT professional with 8+ years of expertise in support and maintenance of Production systems and management of server infrastructures. Highly proficient in delivering best technical solutions to meet functional and business requirements. Strong communication skills & Diligent troubleshooter. Flexible with positive work attitude focused on producing results under tight deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Specialist support engineer
Societe Generale
09.2022 - Current
- Prioritized and managed multiple User queries and Incidents/requests, ensuring their timely resolution
- Responsible for month end close, liaising with financial control and other areas to address issues within close deadlines
- Worked with multiple upstream(Riskone,Highway,Bacardi)to resolve P&L discrepancies on Deals
- Responsible for batch processing and delivery of Downstream and Client feeds with in SLA and without any discrepancies
- Worked on Automating Regular Manual activity using script
- Responsible for multiple Holiday processing for P&L Applications
- Monitored Applications using Grafana Dashboard
- Involved in all Crises call and ensured the correct escalation and resolution process followed during any Crises and all stakeholders are notified in timely manner
- AutoSys job monitoring on daily, weekly and monthly basis and ensuring high availability of client production systems
- Involved in weekly releases calls for go/no-go
- Implemented weekly and quarterly releases for all P&L applications
- Worked on Incident, Problem and change Management using Unity tool
- Involved in Dev-Prod call for Improvement and Enhancement of the applications
- Responsible for keeping the Support Document up to date for regular support activity, major changes, recurring incidents/requests and Holiday processing.
Senior Software Engineer
WELLS FARGO
09.2018 - 08.2022
- Managed multiple client/Downstream queries and issues, ensuring their timely resolution
- Responsible for month end close, liaising with financial control and other areas to address issues within close deadlines
- Worked with internal departments, external Vendor(GMI) and exchanges(ICE,CME,LCH,FIDESSA) to resolve discrepancies on trades
- Responsible for Pre and Post Nightly and Intraday batch processing and delivery of Downstream and Client feeds with in SLA and with out any discrepancies
- Worked on Automating Regular Manual activity
- Responsible for multiple Holiday processing for Derivatives, Compliance, Hermes and GMI Applications
- ITRS setup for new client feeds, alerts and creating dashboards for the Application workflow
- Involved in all Crises call and Ensured the correct escalation and resolution process followed during any Crises and all stakeholders are notified in timely manner
- AutoSys job monitoring on daily, weekly and monthly basis Monitored daily batch jobs, infra/application alerts
- Ensuring high availability of client production systems
- Performed weekend check of all applications post weekend releases and escalated in cases of any business impact/Issues
- Implementing weekly and quarterly releases for all Derivatives and Compliance applications Involved in Dev-Prod call for Improvement and Enhancement of the applications and raised Jira to keep the track of fixes
- Responsible for keeping the Confluence up to date for regular support activity, major changes, recurring incidents/requests and Holiday processing
Software Engineer
HCL Infosystem
08.2014 - 03.2017
- Resolving customer and client issues 24
- 7 Monitoring analysis and escalation service based on alerts and early warning data received from ticketing tool
- Doing maintenance actively for UNIX Production and Test servers Doing scheduled and emergency Application upgrades, Production changes as requested by client in both production and test environments
- Worked on weekends along with holidays for various major activities like Release, Patching, OS Up gradation
- Good understanding in application interface architecture and explain functionalities in conference calls to understand root cause
- Handled daily calls like Issues Review, Ticket status, process improvisation.
Education
Bachelor of Technology - Electrical Engineering
BPUT
RISSAIntermediate -
JKBK College
ORISSAITIL V4 Foundation Certification Internal Trainings on Devops Tools - Completed -
Skills
- Linux
- Shell Scripting
- PL/SQL
- Oracle
- Autosys
- Ansible
- Prometheus/Grafana
- Devops
- Docker
- CI/CD
- Jenkins
- Git
Accomplishments
- Mentored new employees to bring them up to speed on projects, resulting in quicker overall completion milestones
- Ensured all the issues and tasks have the necessary and update KB documentation
- Drove Incident reduction activity and reduced the recurring issue by 10%
Certification
ITIL V4 Foundation Certification Internal Trainings on Devops Tools - Complete
Timeline
Specialist support engineer
Societe Generale
09.2022 - Current
Senior Software Engineer
WELLS FARGO
09.2018 - 08.2022
Software Engineer
HCL Infosystem
08.2014 - 03.2017
Bachelor of Technology - Electrical Engineering
BPUT
Intermediate -
JKBK College
ITIL V4 Foundation Certification Internal Trainings on Devops Tools - Completed -
Similar Profiles
Aravind ChagantipatiAravind Chagantipati
Lead SERVICE ANALYST - RESILIENCY MANAGER at Societe Generale Global Solutions Center Pvt Ltd, Bangalore | Bangalore, INDIALead SERVICE ANALYST - RESILIENCY MANAGER at Societe Generale Global Solutions Center Pvt Ltd, Bangalore | Bangalore, INDIA
Vlad-Constantin DorungaVlad-Constantin Dorunga
Small Business Clientele Manager at BRD - Groupe Societe GeneraleSmall Business Clientele Manager at BRD - Groupe Societe Generale
Shadab HyderShadab Hyder
Delivery Manager at Societe Generale Global Solution CenterDelivery Manager at Societe Generale Global Solution Center
Ashly ShajanAshly Shajan
Financial Analyst – Equity/Fixed Income Settlement at Societe Generale Global Solution Centre, BangaloreFinancial Analyst – Equity/Fixed Income Settlement at Societe Generale Global Solution Centre, Bangalore
Abha MauryaAbha Maurya
Capex Controller at Diageo IndiaCapex Controller at Diageo India