Sonali Mishra
Channel Business Manager
Mumbai
Summary
Dynamic Channel Businesses Manager at Godrej Finance Ltd with a proven track record in strategic planning and team leadership. Enhanced customer satisfaction through effective dispute resolution and relationship management, achieving departmental goals. Skilled in operations management, I foster high-performing teams and drive performance metrics to exceed expectations.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Channel Businesses Manager
Godrej Finance Ltd
02.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Relationship Manager
India Infoline Finance Limited
09.2024 - 02.2025
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
Sales Officer
Edelweiss Financial Services Ltd
11.2023 - 08.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Identified new market opportunities through diligent research and networking.
Education
B.COM
Viva College of Arts Commerce And Science
Virar West12-2023
Skills
Operations management
Strategic planning
Decision-making
Time management
Positive attitude
Timeline
Channel Businesses Manager
Godrej Finance Ltd
02.2025 - Current
Relationship Manager
India Infoline Finance Limited
09.2024 - 02.2025
Sales Officer
Edelweiss Financial Services Ltd
11.2023 - 08.2024
B.COM
Viva College of Arts Commerce And Science